Inside Sales Representative

<p><span>At </span><strong>Power-Flo Technologies</strong><span>, you’ll be part of a team that supports the electrical, industrial, mechanical, and automation industries with trusted products and real-world solutions. What sets us apart is our people-first, collaborative culture—where technical expertise and teamwork come together to meet the unique needs of our customers. </span></p><p><br /></p><p><span>As an </span><strong>Inside Sales Representative</strong><span>, you’ll play a key role in building lasting customer relationships and driving business growth. You’ll work closely with customers, outside sales, vendors, and internal teams to deliver responsive, reliable service—becoming a trusted point of contact while developing strong product knowledge. In this role, you’ll support an existing customer base while actively identifying new opportunities, making a direct impact on customer satisfaction and the success of the business.</span></p><p><br /></p><p><strong>Salary Range: $18.00 - $30.00/hour depending on direct experience with products/industry</strong></p><p><br /></p><p><span>Full-time, on-site. Monday-Friday.</span></p><p><br /></p><p><strong>Competitive Benefits Package</strong></p><ul><li>Health insurance (medical, dental, vision)</li><li>EAP</li><li>PTO program and paid holidays</li><li>401K</li><li>Company provided life insurance (after 1 year of employment)</li><li>ESOP (Employee Stock Ownership Plan)</li></ul><p><br /></p><p><strong>Responsibilities include but not limited to the following:</strong></p><ul><li>Determine customer requirements to recommend specific products, solutions, or services</li><li>Introduce new products to existing customers</li><li>Retain existing customers by building rapport and providing unmatched customer service</li><li>Receive and process orders from customers utilizing our ERP system</li><li>Maintain proper records of all transactions (sales orders, cancellations, returns, credits, warranties, complaints) and perform follow-up activity</li><li>Provide timely solutions to customer queries</li><li>Prepare and follow up on customer quotations</li><li>Maintain liaison with other departments for order completion and timely shipment</li><li>Work with vendors as necessary to gather information regarding pricing and availability</li><li>Correspond with customers via e-mail and telephone</li><li>Provide back up support to team members as required</li><li>Manage pricing and margins in conjunction with outside sales to maximize profitability</li><li>Attend training to obtain relevant knowledge regarding existing and new product lines</li><li>Vigorously seek prospective new accounts employing standard sales methods</li><li>Load and maintain Rebates in ERP system as well as contact vendors for special pricing or renewal of expired Special Price Agreements and Rebates</li></ul><p><br /></p><p><strong>Requirements for the position include but are not limited to the following: </strong></p><ul><li>Overall knowledge and understanding of Controls, VFDs, PLCs, and motors</li><li>Must be able to handle a high call volume environment</li><li>Exceptional interpersonal and customer service skills</li><li>Ability to work well both independently and in a team setting</li><li>Excellent written and verbal communication skills</li><li>Problem solving and reconciliation skills necessary</li><li>Must be committed to learn our business and all the product lines and to keep up to date as well</li><li>Ability to remain professional and focused with customers on the phone and successfully conclude the call despite any challenges presented by the customer</li><li>Must be a Self-motivated and sales driven individual</li><li>Experienced being responsible for maintaining and exceeding quota’s/sales goals</li><li>Experience with our ERP System that is called Epicor Solar Eclipse is a big plus</li><li>Must be able to learn our Windows based and our text command-based ERP System</li><li>Valid and clean driver's license</li></ul><p><br /></p><p><strong>Physical Ability Requirements (with or without reasonable accommodation) </strong></p><ul><li>Ability to sit for prolonged periods of time</li><li>Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time</li></ul><p><br /></p><p><strong>Our Core Values</strong></p><ul><li>Our People</li><li>Relationships</li><li>Innovation</li><li>Sustainability</li><li>Growth</li><li>Determination </li></ul><p><br /></p><p><span>Power-Flo Technologies is a unique family of companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan, New England, and Upstate New York areas. </span></p><p><br /></p><p><span>Learn more about us: </span>https://www.powerflotechnologies.com/</p><p><br /></p><p><em>We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States.</em></p>