Installation Coordinator

<p><strong>Job Title: Operations Coordinator</strong></p><p><strong>Type: Full Time</strong></p><p><strong>Salary: $50,000-55,000</strong></p><p><strong>Location: Tampa, FL</strong></p><p><br /></p><p><strong>About the Opportunity</strong></p><p><br /></p><p>A growing home services organization is seeking a highly organized and customer-focused Operations Coordinator<strong> </strong>to support day-to-day project execution and field operations.</p><p><br /></p><p>This position serves as a key point of contact between customers, field service professionals, vendors, and internal teams. The ideal candidate is comfortable managing multiple priorities in a fast-paced environment, has strong follow-through, and can quickly identify and resolve issues that may impact customer commitments.</p><p><br /></p><p>The successful candidate will bring a combination of <strong>coordination, leadership, customer service, and problem-solving skills</strong>, along with a strong sense of urgency and accountability.</p><p><br /></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Project Coordination:</strong> Coordinate multiple active customer projects from initial scheduling through completion, ensuring timelines and commitments are met.</li><li><strong>Quality &amp; Documentation Review:</strong> Review project information, measurements, documentation, and other job details for accuracy and completeness before work begins.</li><li><strong>Payment &amp; Account Verification:</strong> Confirm required customer payments, deposits, financing arrangements, and account documentation are properly processed.</li><li><strong>Materials &amp; Vendor Coordination:</strong> Coordinate the ordering, tracking, and availability of materials and supplies needed to complete scheduled projects.</li><li><strong>Schedule Management:</strong> Work closely with field teams and customers to establish project dates, resolve scheduling conflicts, and make adjustments when circumstances change.</li><li><strong>Project Acceleration:</strong> Monitor project readiness and identify opportunities to move work forward when materials, labor, or other requirements become available ahead of schedule.</li><li><strong>Customer Communication:</strong> Conduct proactive customer outreach, provide project updates, answer questions, and serve as a reliable point of contact throughout the project lifecycle.</li><li><strong>Issue Resolution:</strong> Respond to customer and field-team concerns, investigate problems, and coordinate timely resolutions.</li><li><strong>Field Team Coordination:</strong> Maintain regular communication with contractors and field service personnel to ensure expectations, schedules, and quality standards are understood and maintained.</li><li><strong>Process Improvement:</strong> Identify operational bottlenecks and recommend improvements that increase efficiency, reduce errors, improve customer satisfaction, and control costs.</li><li><strong>Cross-Functional Collaboration:</strong> Partner with sales, operations, customer service, vendors, and other internal teams to ensure projects move efficiently from sale through completion.</li></ul><p><br /></p><p><strong>Ideal Candidate</strong></p><ul><li>Strong organizational and coordination skills</li><li>Ability to manage multiple projects and competing priorities simultaneously</li><li>Professional, customer-focused approach</li><li>Strong written and verbal communication skills</li><li>Ability to remain calm and solution-oriented in a fast-paced environment</li><li>Strong follow-through and attention to detail</li><li>Ability to work independently and exercise sound judgment</li><li>Comfortable communicating with a variety of personalities, including customers, contractors, vendors, and internal teams</li><li>Strong time-management and prioritization skills</li><li>Demonstrated sense of urgency and accountability</li><li>Ability to identify problems and take initiative to resolve them</li></ul><p><br /></p><p><strong>Qualifications</strong></p><ul><li>1+ year of experience coordinating employees, schedules, contractors, vendors, or field service teams</li><li>Previous experience in home services, construction, remodeling, installation, or a related industry preferred</li><li>Experience in project coordination, scheduling, dispatch, customer service, or operations preferred</li><li>High School Diploma or equivalent</li><li>Comfortable working in a fast-paced, deadline-driven environment</li><li>Ability to work a five-day, 40+ hour work week, including occasional Saturdays</li><li>Flexibility to respond to customer or operational needs outside standard business hours when necessary, including occasional afternoon/evening or weekend communication</li></ul><p><br /></p><p>Benefits &amp; Perks</p><ul><li>Medical, Dental &amp; Vision Insurance</li><li>401(k) with Company Match</li><li>Paid Holidays</li><li>Vacation/Paid Time Off</li><li>Additional Benefits &amp; Perks</li></ul><p><br /></p>