Customer Success Representative

<p>Infinity Management Group was founded on the belief that sales should feel like a 5-star service and not just a transaction. In partnership with top-tier home improvement experts, we help educate customers on quality home improvement and construction services - all while providing our team entry points into rewarding professional pathways.</p><p><br /></p><p>Our Customer Success Representatives serve as brand ambassadors, communicators, and community protectors. We don’t just sell solutions; we represent peace of mind. Our team prides itself on sales and account management done right, careers done better, and impact done daily.</p><p><br /></p><p><strong>What You’ll Be Doing</strong></p><p>Help customers feel safe, supported, and empowered in this performance-based role. As a Customer Success Representative, you’ll turn home improvement solutions into peace of mind. You’ll work closely with clients to ensure they understand their options, feel heard, and receive top-tier service - all while growing your skills and making a genuine impact.</p><p><br /></p><p><strong>Your Job As A Customer Success Representative Will Involve:</strong></p><ul><li>Guiding residential customers through home improvement sales solutions with clarity and compassion, ensuring they feel secure and confident in their choices</li><li>Addressing questions and concerns with patience and expertise, transforming worries into reassurance</li><li>Developing tailored recommendations based on customer needs, lifestyle, and property specifics through a sales consultation</li><li>Following up proactively with customers to check on service satisfaction and offer additional support when needed</li><li>Collaborating closely with field technicians, service teams, and fellow Customer Success Representatives to deliver seamless customer experiences</li><li>Keeping detailed, accurate records of customer interactions, preferences, and service plans</li><li>Meeting and exceeding individual and team sales goals through genuine, needs-based selling</li><li>Actively participating in training and coaching sessions to enhance your product knowledge and customer engagement skills</li></ul><p><br /></p><p><strong>What We Look For</strong></p><p>The qualifications and skills we seek in a Customer Success Representative include:</p><ul><li>Strong communication skills: you listen as well as you speak</li><li>Empathy and patience when dealing with customer concerns or fears</li><li>Confidence to recommend solutions and guide customers through decisions</li><li>Ability to multitask in a dynamic, fast-paced environment</li><li>Basic computer and CRM knowledge</li><li>Previous experience in customer service, sales, or hospitality is a plus - but not required</li><li>Self-motivated mindset with a genuine passion for helping people</li></ul><p><br /></p><p><strong>What You’ll Enjoy</strong></p><p>Every Customer Success Representative should benefit from:</p><ul><li>Industry-leading training with mentorship and continuous learning opportunities</li><li>Supportive team culture where your voice is heard and valued</li><li>Opportunities for advancement into senior customer success or leadership roles</li></ul>