Customer Service Representative

<p>Job Description:</p><p><br /></p><p>We are seeking motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers. In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability.</p><p><br /></p><p>What You’ll Do</p><p><br /></p><ul><li>Respond promptly, courteously, and knowledgeably to technical support inquiries</li><li>Provide top-tier support to all customers with a goal of first call resolution</li><li>Educate customers on system installation/use, and assist in troubleshooting</li><li>Utilize prior customer support experience to enable customer success and happiness</li><li>Use problem-solving skills to solve customer issues and address concerns</li><li>Outbound calls to current customers to address issues, when needed</li></ul><p><br /></p><p>What You’ll Need</p><p><br /></p><ul><li>Proven success in a phone-based customer service or call center position</li><li>Ability to understand and determine root causes to customer issues</li><li>Comfort with technology and ability to provide technical assistance for consumer electronics</li><li>Proven record of outstanding attendance and timeliness in a structured environment</li><li>Strong work ethic and the drive to contribute to company goals</li><li>Clear and effective phone communication skills to ensure all customer issues are resolved</li><li>Ability to work independently and in a team setting</li><li>Ability to prioritize in a fast-paced environment and excellent time management skills</li><li>Positive, can-do attitude and eager for continuous improvement</li><li>Strong commitment to customer happiness and satisfaction.</li></ul><p><br /></p>