Customer Service Representative

<p><strong>Customer Service Representative</strong></p><p><br /></p><p>I’m partnering with a fast-growing company in the <strong>AI space</strong> that’s building advanced technology used by enterprises, educational institutions, and individuals worldwide. Their platform focuses on <strong>AI-driven text analysis, content integrity, and responsible AI usage</strong>, helping organizations ensure accuracy, transparency, and IP protection.</p><p><br /></p><p><strong>About the Role</strong></p><p>We’re looking for a <strong>Customer Service Representative</strong> to join a high-impact Customer Success team supporting both <strong>B2B and B2C customers</strong>. This role will serve as the front line of support—helping users troubleshoot issues, better understand the platform, and ultimately drive a strong customer experience.</p><p><br /></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide timely, professional support to both B2B and B2C customers</li><li>Help customers understand and effectively use AI-driven products and tools</li><li>Troubleshoot technical and account-related issues; escalate when needed</li><li>Gather customer feedback and share insights to improve product and experience</li><li>Track trends and customer activity using CRM tools (e.g., Salesforce)</li><li>Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales</li></ul><p><br /></p><p><strong>What They’re Looking For</strong></p><ul><li>Customer-first mindset with strong problem-solving ability</li><li>Excellent written and verbal communication skills</li><li>Highly organized and able to manage multiple customer interactions</li><li>Comfortable learning new tools and technologies quickly</li><li>Interest in AI, technology, or education is a strong plus</li></ul><p><br /></p><p><strong>Requirements</strong></p><ul><li>5+ years of experience in customer service or support (SaaS experience preferred)</li><li>Experience supporting both B2B and B2C customers</li><li>Familiarity with tools like Zendesk, Salesforce, or similar platforms</li><li>Ability to work independently and collaboratively</li><li>Strong troubleshooting and critical thinking skills</li><li>Fluent in English (additional languages a plus)</li><li><strong>Able to commute to a NYC office (Flatiron area) 3x/week (Tues–Thurs)</strong></li></ul><p><br /></p><p><strong>Why This Role</strong></p><ul><li>Join a <strong>high-growth AI company</strong> in a cutting-edge space</li><li>Clear path for growth into Customer Success, Technical Support, or senior roles</li><li>Collaborative, fast-paced environment</li><li>Competitive compensation and benefits</li><li>Opportunity to work directly with <strong>innovative AI technology</strong></li></ul><p></p>