Customer Service Representative

<p> </p><p><strong>Benefits: </strong> </p> <ul> <li>Company parties </li> <li>Competitive salary </li> <li>Opportunity for advancement </li> <li>Paid time off </li> <li>Signing bonus </li> </ul> <p></p> <p> </p><p><strong>Benefits/Perks </strong> </p><ul> <li>Competitive Compensation </li> <li>Paid Time Off </li> <li>Career Growth Opportunities </li> </ul><p><strong>Job Summary </strong> </p><p>We are seeking a <strong>Customer Service Representative </strong> to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.  </p><p><br /> </p><p><strong>Responsibilities  </strong> </p><ul> <li>Receive a high volume of inbound calls and emails  </li> <li>Identify the reason for the customer’s call, collect relevant information, and provide solutions </li> <li>Refer to premade scripts for a variety of customer service topics </li> <li>Use best practices in customer service techniques to develop rapport and build relationships with customers </li> <li>Document all customer interactions </li> <li>Meet personal and team quotas </li> <li>Attend trainings to maintain up-to-date skills and knowledge </li> </ul><p><strong>Qualifications </strong> </p><ul> <li>Associates Degree </li> <li>Previous experience as a Customer Service Representative or in a similar role is preferred  </li> <li>Comfortable using computers and customer management software </li> <li>Excellent phone and verbal communication skills </li> <li>Understanding of active listening techniques </li> <li>Ability to work well under pressure </li> <li>Highly organized with the ability to prioritize projects and manage time effectively </li> </ul> <p></p>