Authorization Specialist

<p></p><h3><b>Insurance Authorization Specialist </b> </h3> <p><b>Fulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE) </b> </p> <h3><b>Help Patients Access the Care They Deserve </b> </h3> <p>At <b>Serenity Healthcare </b>, we believe that care should be compassionate, effective, and accessible. As an <b>Insurance Authorization Specialist </b>, you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need. </p> <p>This is a <b>high-visibility </b> role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact. </p> <p>Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals. </p> <h3><b>What You'll Do </b> </h3> <ul> <li>Gather and review patient documentation to verify eligibility for <b>Transcranial Magnetic Stimulation (TMS) </b> treatments </li> <li>Coordinate with outside providers to obtain relevant <b>medical records and patient history </b> </li> <li>Prepare, submit, and follow up on <b>insurance authorization requests </b> </li> <li>Manage and organize <b>incoming faxes and patient documentation </b> </li> <li>Represent and advocate for patients during <b>clinical review calls with insurance providers </b> </li> <li>Ensure all documentation is accurately entered into the <b>Electronic Health Record (EHR) </b> system </li> <li>Collaborate with clinical and administrative teams to support efficient patient care </li> <li>Perform other administrative and operational duties as needed </li> </ul> <h3><b>About Serenity Healthcare </b> </h3> <p><b>Serenity Healthcare </b> is a leading provider of cutting-edge mental health treatments, including <b>FDA-cleared Transcranial Magnetic Stimulation (TMS) </b>. We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care. </p> <p>We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients. </p> <h3><b>Apply Today and Be a Voice for Patients in Need </b> </h3> <p>Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check. </p> <h3><b>What We're Looking For </b> </h3> <p><b>Required Qualifications: </b> </p> <ul> <li>Strong desire to <b>advocate for patients </b> and ensure access to medically necessary treatment </li> <li>Excellent <b>problem-solving </b> and critical thinking skills </li> <li>Ability to manage <b>deadlines </b>, multitask, and stay organized </li> <li>Strong communication skills — comfortable working with <b>clinical staff and external providers </b> </li> <li>High <b>attention to detail </b> in documenting patient and insurance information </li> <li>Confidence using <b>online systems, EHR platforms, and computer tools </b> </li> </ul> <p><b>Preferred (Not Required): </b> </p> <ul> <li>Experience in <b>medical authorization, insurance coordination </b>, or a healthcare administrative role </li> <li>Familiarity with TMS, behavioral health, or prior authorization processes </li> </ul> <h3><b>Why You’ll Love Working at Serenity </b> </h3> <ul> <li><b>Mission-driven work </b> – Help patients access care that changes lives </li> <li><b>Career growth </b> – Join a rapidly growing mental healthcare company </li> <li><b>Supportive culture </b> – Be part of a team that values both people and performance </li> </ul> <p><b>Benefits: </b> </p> <ul> <li>Competitive pay </li> <li>90% employer-paid <b>medical, dental, and vision insurance </b> </li> <li><b>Life insurance </b> and flexible spending account </li> <li><b>401(k) </b> retirement plan </li> <li><b>10 paid holidays </b> + paid time off </li> <li>A culture that values your <b>well-being and work-life balance </b> </li> </ul> <p></p> #J-18808-Ljbffr