Rehab Specialist

<p></p><p>If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. </p> <h3>Rehab Specialist </h3> <p>San Antonio, TX | Active Full Time Regular Full Time Clerical </p> <p>Salary Range: $45,000.00 to $65,000.00 Annually </p> <h3>Benefits </h3> <p>Comprehensive package: single/family health, vision, dental, 401(k) and more. </p> <h3>Job Responsibilities </h3> <ul> <li>Educate Members, real estate agents, HAND vendors and NACA staff about the rehab requirements and process as it relates to NACA’s property condition standards and mission. </li> <li>Prioritize activities as per stated policies and national direction. </li> <li>Engage in regular and direct phone communication with Members, vendors, real estate agents and others in support of each transaction. </li> <li>Review uploaded property inspection reports to assess code, safety, structural and health defects. </li> <li>Review inspections, evaluations, work write‑ups, bids and additional cost information to determine scope of work and costs necessary to create a final rehab budget and approve the rehab. </li> <li>Approve final rehab budget, working with the Member to complete the scope of work using final bids from contractors working on the project. </li> <li>Review and clear re‑inspections of negotiated seller completed repairs. </li> <li>Work with lenders to address final rehab repair conditions to secure loan approval. </li> <li>Authorize start of project, monitor rehab progress and communicate options for changes, payments and resolution of project disputes and work with member and lender until project is completed. </li> <li>Perform other functions related to starting the project, reviewing inspection reports, change orders and other HAND and NACA responsibilities as required. </li> <li>Maintain minimum pipeline of 75 to 125 rehab projects at any time. </li> <li>Maintain customer service satisfaction with Members, vendors and lender. </li> <li>Complete 20 to 25 reviews a day, including property inspections, evaluations, bid review, clearing lender conditions, approving final rehab budget, project approvals, change order requests and other assigned duties. </li> <li>Answer phones promptly and professionally, returning all voicemails the same day but no later than 24 business hours. </li> <li>Conduct and complete review tasks within the HAND tickler reports as required. </li> <li>Maintain daily appointments in a prompt and professional manner, documenting communications and task requirements within the member’s file narrative per appointment policies. </li> <li>Inform and prepare members for the HAND rehab process from the point a property is identified until the loan is closed and through project management when applicable. </li> <li>Meet HAND department metrics. </li> <li>Work within the department and with other staff to support member and vendor education per HAND policy and procedures. </li> <li>Ensure work is completed on time and within the required work schedule with limited need for overtime. </li> <li>Adhere to NACA’s standards of Member services for all Members, NACA staff, co‑workers and affiliates, maintaining office professionalism. </li> <li>Require sitting at a desk with limited physical activity and constant computer use. </li> <li>Adhere to timeline for inspection review, rehab cost determination, repair approval and other timeline requirements. </li> <li>Follow up with Members, real estate agents, vendors, NACA staff, national management and others. </li> </ul> <h3>Job Qualifications </h3> <p>NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success. Candidates should have strong communication, organizational, professional, customer service, time management, leadership, computer skills and be mission‑driven. </p> <h3>Education </h3> <ul> <li>High School Graduate or Equivalency – Required </li> <li>Bachelor’s degree in Residential Construction Related Fields – Preferred </li> <li>License(s) or Certification(s) in one or more residential repair trade services – Preferred </li> <li>Mortgage and/or real estate courses – Preferred </li> </ul> <h3>Experience &amp; Skills </h3> <ul> <li>Five years or more in field experience related to residential or commercial construction, maintenance and inspection services (e.g., builder, general contractor, residential property inspector, architect, structural engineer, insurance adjuster, safety and code specialists). </li> <li>Regional knowledge of local and state building codes, permits, and licensing requirements. </li> <li>Strong computer skills and familiarity with Microsoft Office. </li> <li>Multifamily property management, real estate brokerage experience and/or knowledge – Preferred. </li> <li>Ability to write and speak languages other than English, particularly Spanish, is a plus. </li> </ul> <p>NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second‑chance applicants are strongly encouraged to apply. </p> <p>To follow up and for inquiries regarding this position contact NACA's HR Department at or call 617‑250‑6222 ext. 1221. </p> <p></p> #J-18808-Ljbffr