Member Solutions Representative I

<p></p><h3>Benefits &amp; Compensation </h3><p>At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to all full- and part-time employees. Part‑time positions start at a minimum of 30 hours per week. </p><h3>Accountability Statement </h3><p>The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts. Activities must be conducted in compliance with federal and state regulations. </p><h3>Essential Job Functions </h3><ul><li>Review delinquency reports and collection system information to determine appropriate collection activity to effectively collect monies due from members. </li><li>Contact members to discuss delinquency and obtain information to effect collection on accounts, making up‑to‑date arrangements. </li><li>Follow up regularly if debt is not paid current. </li><li>Skip trace difficult‑to‑locate members by reviewing relationships in Miser, free internet sites, and skip‑tracing tools. Submit accounts to the skip‑tracing team when preliminary methods are unsuccessful. </li><li>Recommend accounts for repossession review to the Member Solutions Supervisor when necessary. </li><li>Consider and recommend extensions and/or payment arrangements on delinquent accounts to bring the due date current. </li><li>Consult as needed with the Consumer Loan Modification Team regarding extensions, payment arrangements, and workouts. </li><li>Review and recommend charge‑off accounts to Supervisor, Manager, and/or AVP. </li><li>Perform other duties as assigned. </li> </ul><h3>Risk Management Responsibilities </h3><p>All employees and business units, as first line of defense, are expected to proactively identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth, employees will maintain vigilance in safeguarding operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge, whereas the Audit team serves as the third line of defense by providing risk assurance. </p><h3>VyStar Excellence Behaviors </h3><ul><li><b>Focus: </b> Focus your full attention by carefully listening to and observing client or member. </li><li><b>Connect: </b> Consistently be friendly and approachable. Demonstrate your care. </li><li><b>Understand: </b> Listen empathetically and ask questions (70%/30% rule). </li><li><b>Counsel: </b> Recommend solutions based on your member’s needs and objectives. </li><li><b>Advance: </b> Ensure that member’s expectations were exceeded. Verify necessary follow‑up actions. </li> </ul><h3>Qualifications &amp; Experience </h3><ul><li>Minimum of one year prior office/clerical experience. </li><li>Minimum of one year prior collection, call‑center, or customer service experience. </li><li>Familiarity with state and federal laws governing collection procedures preferred. </li><li>Assuming the above minimum experience, an incumbent selected for this position would need three months to be fully functional in the job. </li> </ul><h3>Education &amp; Physical Requirements </h3><ul><li>Minimum formal education: high school diploma or equivalent. </li><li>Physical: ability to interpret auditory information, use computer keyboard, organize and interpret data. May need to exert up to 20 pounds of force occasionally. </li> </ul><h3>Job Requirements </h3><ul><li>Complete all department‑defined Computer‑Based Training courses within 90 days from the hire date, achieving a passing score of at least 80%. </li><li>Within the first 30 days of employment, review, sign, and return to the Collections Supervisor copies of the Attendance Policy, Vacation Policy, Dress Code, and Code of Ethics. </li> </ul><h3>Knowledge, Skills, &amp; Abilities </h3><ul><li>Navigate Atlas (Miser) and use basic speed keys. </li><li>Perform basic desktop procedures for closing accounts and waiving late or NSF fees. </li><li>Basic skip‑tracing skills. </li><li>Open or close checking and savings accounts. </li><li>Place flags on accounts and remove them as needed. </li><li>Access PSCU and check balance, delinquency, statements, and history. </li><li>Proficient with Report Portal, Microsoft Office, and VeriFone. </li><li>Maintain satisfactory attendance and performance record. </li> </ul> <p></p> #J-18808-Ljbffr