Scheduling Specialist

<p></p><p>Direct message the job poster from Saltu Staffing </p> <p>We are hiring <b>Contact Center Specialists </b> to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently. </p> <h3>Key Responsibilities </h3> <ul> <li>Answer incoming calls and electronic requests from patients, family members, and external parties </li> <li>Register new patients and ensure accurate data entry into the electronic medical record system </li> <li>Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed </li> <li>Schedule healthcare appointments in accordance with system and clinic guidelines </li> <li>Interpret physician orders to schedule tests and procedures accurately </li> <li>Provide appointment details, required preparation instructions, and payment information </li> <li>Document patient messages and communicate them to administrative or provider staff </li> <li>Identify urgent patient situations and elevate appropriately for triage </li> <li>Maintain professionalism and composure when handling upset callers, escalating priority issues as needed </li> </ul> <h3>Top Skills </h3> <ul> <li>Customer Service experience required </li> <li>Call Center experience required </li> <li>Typing and computer proficiency required </li> <li>Medical Terminology experience is a plus </li> </ul> <h3>Additional Notes </h3> <p>Interview Type: 2 rounds of interviews </p> <p>Certification/Degree Requirements: High School Diploma Required </p> <p></p> #J-18808-Ljbffr