KloudGin Systems Analyst

<p></p><h3>Systems Analyst – KloudGin Work Management </h3> <p><b>Job Title: </b> BSA or Systems Analyst </p> <p><b>Duration: </b> 6 Months (Extendible) </p> <p>Our client is seeking a Systems Analyst – KloudGin Work Management to support the implementation, configuration, and ongoing optimization of their Field Service Management solution. This role plays a key part in evaluating business processes, aligning user needs with system capabilities, and ensuring the reliable performance of work management applications. </p> <h3>Responsibilities </h3> <ul> <li>Provide analytical support for work management systems by evaluating business processes, translating requirements into system configurations, and ensuring alignment with operational needs. </li> <li>Lead and participate in requirements gathering, solution analysis, technical design, testing activities, documentation, and project planning efforts. </li> <li>Consult with stakeholders to understand objectives, performance expectations, workflows, and data requirements, offering technical alternatives when appropriate. </li> <li>Partner with process owners and subject matter experts to refine user requirements and document business processes, configurations, and workflow changes. </li> <li>Analyze and map current workflows to identify impacts, gaps, and opportunities for process improvement. </li> <li>Develop testing criteria, execute test plans, validate system changes, troubleshoot issues, and prepare documentation for system modifications. </li> <li>Deliver end-user support and training, ensuring complex technical concepts are communicated clearly to non-technical audiences. </li> <li>Coordinate with consultants, system integrators, technical teams, and internal partners to investigate and resolve system-related issues. </li> <li>Build and maintain productive working relationships across diverse teams and project stakeholders. </li> </ul> <h3>Qualifications </h3> <ul> <li>Experience configuring the KloudGin Work Management (Field Service Management) platform. </li> <li>Minimum of 3 years as a Systems Analyst or related role supporting Field Service Management systems. </li> <li>Hands‑on experience implementing and supporting FSM solutions in a utility or similarly regulated industry. </li> <li>Strong understanding of system integration approaches including APIs, middleware, and data migration. </li> <li>Knowledge of mobile technologies and their use in field service environments. </li> <li>Proficiency with SDLC methodologies such as Agile, Waterfall, or blended approaches. </li> <li>Experience working with reporting and analytics tools that support FSM data. </li><li>Working knowledge of cloud‑based applications and SaaS environments. </li> <li>Basic familiarity with related systems such as SAP Plant Maintenance, Esri, and SharePoint. </li> </ul> <h3>Preferred </h3> <ul> <li>Experience serving as a project lead, functional lead, or coordinator on technology initiatives. </li> <li>Ability to rapidly learn new tools and technologies with minimal supervision. </li> <li>Demonstrated stakeholder management skills, including facilitating alignment across diverse groups. </li> <li>Deep understanding of field service operations and associated business processes. </li> <li>Experience analyzing systems and workflows to identify gaps, recommend improvements, and support modernization efforts. </li> <li>Strong communication skills, with the ability to convey technical information clearly to non-technical users. </li> <li>Ability to work independently or collaboratively within diverse teams while maintaining strong working relationships. </li> <li>Experience documenting system requirements, user stories, use cases, and technical specifications. </li> <li>Strong analytical and problem‑solving skills, with the ability to remain adaptable and composed in a fast‑paced environment. </li> </ul> <p></p> #J-18808-Ljbffr