Patient Representative

<p></p><h3>Patient Representative </h3> <p>Join to apply for the Patient Representative role at NYC Health + Hospitals. </p> <h3>Pay Range </h3> <p>This role offers a base pay range of $54,121.00 to $62,239.00 per year. </p> <h3>Marketing Statement </h3> <p>Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, and a U.S. News &amp; World Report high-performing hospital. The hospital’s staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages. At NYC Health + Hospitals, our mission is to deliver high quality health services without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. </p> <h3>Duties &amp; Responsibilities </h3> <p>Under direction, serves as a representative of the health care setting administration, providing a centralized complaint mechanism for patients, families and visitors to facilitate successful resolution of problems. Provides effective patient-centered representation and advocacy to minimize the risk of health hazards to the patient and health care setting, focusing on potential problem areas and liabilities. Ensures optimal utilization of resources and compliance with applicable local, state, and federal rules and regulations. </p> <ul> <li>Familiarizes patients, family members, caregivers and/or visitors with the purpose and philosophy of the health care setting and the patient representative program, and interprets and clarifies policies and procedures. </li> <li>Effectively communicates and demonstrates the System’s acknowledgement and awareness of diverse health-related needs and concerns to patients, family members, caregivers, staff and the community, assuring appropriate and timely responsiveness of the health care setting in meeting patient needs. </li> <li>Obtains information on patient’s feelings and concerns through conducting interviews with patients, family members and/or caregivers, reviewing documentation, staff referrals and other applicable information. </li> <li>Documents complaints, requests and compliments concerning the health care setting, its staff and services. </li> <li>Analyzes and evaluates data to determine appropriate actions and refers to appropriate staff member, supervisor and/or agency for resolution. </li> <li>Consults with appropriate clinical and non- clinical staff, external authorities and agencies as part of the resolution process to ascertain and facilitate effective and efficient resolution of patient problems, while keeping patients fully informed of complaint status. </li> <li>Attends staff meetings to discuss and elevate matters concerning patient service, care and/or satisfaction and recommends improvements, remedial or corrective actions to avoid recurring patient complaints and improve patient experience. </li> <li>Prepares reports and participates in special studies, conducts research, as necessary, in connection with functional responsibilities. </li> <li>Provides and/or facilitates access to interpretation services, when needed to effectively convey information. </li> <li>May expedite the appropriate and secure delivery of patient medical information to legal staff, insurance carriers and physicians. </li> <li>May facilitate communication with appropriate health care setting departments, insurance carriers or other agencies regarding billing issues and concerns and take corrective action, where possible. </li> <li>Performs other related duties, as directed. </li> </ul> <h3>Minimum Qualifications </h3> <ul> <li>Master’s degree from an accredited college or university in Public Health, Public Administration, Hospital Administration, Business Administration or a health care specialization or related discipline. </li> <li>Bachelor’s degree from an accredited college or university in the fields described above or in social sciences; and one (1) year of paid, full-time responsible experience in an administrative, supervisory or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting. </li> <li>A satisfactory equivalent of education, training and/or experience. </li> </ul> <h3>How To Apply </h3> <p>If you wish to apply for this position, please apply online by clicking the Apply for Job button. </p> <h3>Seniority Level </h3> <p>Entry level </p> <h3>Employment Type </h3> <p>Full-time </p> <h3>Job Function </h3> <p>Health Care Provider </p> <h3>Industries </h3> <p>Hospitals and Health Care </p> <p>Referrals increase your chances of interviewing at NYC Health + Hospitals by 2x. </p> <p>Get notified about new Patient Representative jobs in Brooklyn, NY. </p> <p></p> #J-18808-Ljbffr