Business Support Center Representative

<p><strong>Business Support Center Representative </strong> </p><p><strong>Location: </strong> New York, NY 10017 — <strong>Onsite </strong> </p><p><strong>Contract: </strong> 6 months, through April 19, 2027 </p><p><strong>Pay Rate: </strong> $20–$22/hour (W2) </p><p><strong>Industry: </strong> Healthcare / Hospital Services </p><p><strong>Note: </strong> W2 contract opportunity only. C2C/Corp-to-Corp arrangements are not available. Visa sponsorship is not available for this opportunity. Candidates should be located within a reasonable commuting distance and able to report onsite as required. </p><p><br /></p><p><strong>About the Opportunity </strong> </p><p>We are looking for a Business Support Center Representative to provide day-to-day support to employees and managers. </p><p><br /></p><p>In this role, you will answer questions, help troubleshoot basic issues, process requests, update information in business systems, and make sure inquiries are properly documented and followed up on. </p><p><br /></p><p>You will also have the opportunity to work with Workday and other business systems while supporting areas such as HR, Finance, Supply Chain, and other business functions. </p><p><br /></p><p>This is a great opportunity for someone with customer service, administrative, HR, or internship experience who is interested in building experience in business operations and enterprise systems. </p><p><br /></p><p><strong>What You’ll Do </strong> </p><ul><li>Respond to employee and manager questions by phone, email, and service requests. </li><li>Provide basic support and help resolve employee questions whenever possible. </li><li>Assist users with Workday and other business systems. </li><li>Enter, update, and maintain information in company systems. </li><li>Create and update support cases and document issues clearly. </li><li>Help troubleshoot basic system and process-related questions. </li><li>Guide employees to available self-service tools and resources. </li><li>Follow up with employees when additional information is needed. </li><li>Escalate more complex issues to the appropriate team when necessary. </li><li>Support day-to-day processes related to HR, Finance, Supply Chain, Payroll, Benefits, Recruiting, and other business functions. </li><li>Work with teams across HR, Finance, IT, Supply Chain, and other departments to help resolve requests. </li><li>Assist with testing system or process updates. </li><li>Help maintain and update knowledge-base information and support materials. </li><li>Identify common questions or issues and share ideas for improving processes and customer service. </li><li>Participate in training and learn new systems, processes, and procedures. </li> </ul><p><br /></p><p><strong>What We're Looking For </strong> </p><p><strong>Required: </strong> </p><ul><li>At least a high school diploma or GED. </li><li>Good communication and customer service skills. </li><li>Comfortable using computers and learning new software or systems. </li><li>Strong attention to detail. </li><li>Ability to follow instructions and established procedures. </li><li>Willingness to learn and work with different business teams. </li> </ul><p><strong>Preferred: </strong> </p><ul><li>Internship or entry-level experience in customer service, HR, administration, or a business environment. </li><li>Experience with Workday or another ERP/business system. </li><li>Exposure to Finance or Supply Chain processes. </li><li>Experience working with ticketing, case management, or support systems. </li><li>Associate degree or relevant coursework/training. </li> </ul><p><br /></p><p><strong>Who May Be a Good Fit? </strong> </p><p>This opportunity may be a good fit for candidates with backgrounds such as: </p><ul><li>Customer Service Representative </li><li>Administrative Assistant </li><li>HR Assistant / HR Intern </li><li>Business Operations Intern </li><li>Finance or Supply Chain Intern </li><li>Help Desk / IT Support </li><li>Recent college graduate with relevant internship experience </li><li>Entry-level professional with experience using Workday or another business system </li> </ul><p><br /></p><p><strong>Workday, Finance, Supply Chain, and ERP experience are a plus, but candidates do not need experience in all of these areas. </strong> </p><p><br /></p>