IT Support Specialist

<div><h3>Join Everglade Works Where IT Support Meets Innovation!</h3><br /><p>Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At <b>Everglade Works</b>, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!</p><br /><h3>Position: Remote IT Support Specialist</h3><br /><ul><br /><li>Location: Remote (USA-based candidates only)</li><br /><li>Pay: $40 - $55 per hour</li><br /><li>Employment Type: Full-Time / Part-Time (Flexible Scheduling Available)</li><br /></ul><br /><h3>What you'll do:</h3><br /><ul><br /><li>Provide top‑note technical support — Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.</li><br /><li>Diagnose and resolve IT issues — Identify problems, implement solutions, and elevate complex issues when necessary.</li><br /><li>Maintain system efficiency — Monitor and optimize system performance, ensuring seamless IT operations.</li><br /><li>Set up and configure devices — Support end‑users with workstation setups, software installations, and updates.</li><br /><li>Security &amp; Compliance — Ensure cybersecurity best practices and compliance with company policies.</li><br /><li>Documentation &amp; Reporting — Maintain accurate records of support tickets, troubleshooting steps, and resolutions.</li><br /><li>Collaborate with IT teams — Work closely with engineers and developers to enhance IT infrastructure and provide user‑friendly solutions.</li><br /><li>Stay ahead of technology trends — Participate in training sessions and stay up to date with the latest IT developments.</li><br /></ul><br /><h3>What we are looking for:</h3><br /><ul><br /><li>Experience: At least 2+ years in IT support, technical support, or help desk roles.</li><br /><li>Technical Expertise: Proficiency with Windows, macOS, Linux, cloud‑based platforms, and enterprise IT systems.</li><br /><li>Networking Knowledge: Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.</li><br /><li>Problem‑Solving Skills: Ability to troubleshoot and resolve technical issues efficiently.</li><br /><li>Customer Service Excellence: Strong communication skills and a customer‑first mindset.</li><br /><li>Certifications (Preferred but Not Required): CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.</li><br /><li>U.S. Residency Requirement: This role is open to U.S.-based candidates only due to compliance and security regulations.</li><br /></ul><br /><h3>Why join Everglade Works?</h3><br /><ul><br /><li>Competitive Pay: Earn $40 - $55 per hour based on experience and expertise.</li><br /><li>Flexible Work Schedule: Choose full‑time or part‑time options that fit your lifestyle.</li><br /><li>Comprehensive Benefits: Health, dental, vision, and life insurance for full‑time employees.</li><br /><li>Generous PTO &amp; Paid Holidays: Because work‑life balance matters.</li><br /><li>401(k) with Company Match: Secure your future with our retirement plan.</li><br /><li>Professional Growth Opportunities: Training, certifications, and career advancement programs.</li><br /><li>Cutting-Edge Technology: Work with the latest IT tools and innovative solutions.</li><br /><li>Collaborative &amp; Inclusive Culture: Be part of a team that values diversity, teamwork, and creativity.</li><br /><li>Home Office Stipend: We support your remote work setup.</li><br /></ul><br /><h3>How to apply:</h3><br /><p>Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!</p><br /><h3>Join us in shaping the future of IT support. Apply today!</h3></div><br />#J-18808-Ljbffr