Guest Service Representative

<div><h3>Benefits</h3><br /><ul><br /><li>401(k) matching</li><br /><li>Employee discounts</li><br /><li>Flexible schedule</li><br /><li>Benefits/Perks</li><br /><li>Flexible Scheduling</li><br /><li>Career Advancement Opportunities</li><br /><li>Competitive Compensation</li><br /></ul><br /><h3>Job Summary</h3><br /><p>We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.</p><br /><p>The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!</p><br /><h3>Responsibilities</h3><br /><ul><br /><li>Greet every guest with a smile</li><br /><li>Assist guests with the registration process</li><br /><li>Answer phone calls and take messages accurately</li><br /><li>Anticipate the needs of guests and build rapport</li><br /><li>Respond to guest concerns and resolve them appropriately, escalating to management when necessary</li><br /><li>Maintain accurate records of registration and payment information</li><br /><li>Ensure compliance with health and quality standards</li><br /></ul><br /><h3>Qualifications</h3><br /><ul><br /><li>High School Diploma/GED required</li><br /><li>Familiarity with hospitality industry standards</li><br /><li>Knowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plus</li><br /><li>Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations</li><br /><li>Ability to demonstrate genuine care for customers and employees</li><br /><li>Ability to work in a fast-paced environment</li><br /></ul></div><br />#J-18808-Ljbffr