Luxury Automotive Product Experience Specialist

<p><strong>Travel:</strong> Occasional late nights, weekends, and regional travel required for events, dealer training, and special vehicle configurations</p><p><strong>Role Summary</strong></p><p>The Ad Personam Specialist is responsible for all vehicle personalization activities at the brand’s customer experience lounge. This role partners closely with Product Marketing and the global personalization team to ensure the Americas region receives optimal support for customer customization requests. The specialist also supports the Lounge Manager as a product expert during launches and events.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a regional representative and extension of the global personalization team for lounge attendees</li><li>Administer and facilitate personalization configuration sessions at the lounge</li><li>Promote the personalization program to regional dealers and customers to ensure strong awareness</li><li>Drive consistent booking volume by promoting configuration session availability</li><li>Serve as an on-call resource for customers and dealers regarding:</li><li>Feasibility questions</li><li>Paint, material, and leather matching</li><li>Build strong relationships with configuration attendees to reinforce a premium brand perception</li><li>Manage the personalization booking platform to ensure dealer clarity and accurate scheduling</li></ul><p><strong>Internal Collaboration</strong></p><ul><li>Support the Senior Product Marketing Specialist with coordination of new product launches in alignment with Sales, Marketing, and PR</li><li>Assist the Fleet Manager and Product Marketing team with configuration and submission of PR and marketing fleet vehicles</li><li>Integrate with dealerships and regional Sales Operations to monitor and support vehicle submissions</li><li>Collaborate with HQ Commercial and personalization teams, regional teams, and retailer networks on customization decisions</li><li>Liaise with HQ on offer perception and suggest improvements to support future product strategy</li></ul><p><strong>Event Support (10%)</strong></p><ul><li>Support lounge events when applicable</li><li>Assist with vehicle configuration at regional events (e.g., major automotive showcases)</li></ul><p><strong>Qualifications</strong></p><p><strong>Required</strong></p><ul><li>Bachelor’s degree in Business-related field or Engineering</li><li>3+ years of professional experience in the automotive or related industry</li><li>Demonstrable experience with data manipulation and data analysis</li><li>Ability to deliver high-quality reports highlighting strategic, operational issues, and KPIs</li><li>Experience programming or supporting database / data provision systems (vehicle ordering or configuration systems)</li><li>Strong understanding of data models and database operations to ensure data accuracy</li><li>Understanding of Italian business culture</li><li>Strong passion for automotive excellence and premium brand representation</li><li>Deep knowledge of current and historical vehicle models</li><li>High attention to detail and pride in personal work</li><li>Strong communication and stakeholder management skills</li></ul><p><strong>Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.</strong></p><br />#J-18808-Ljbffr