Systems Operations Analyst

<p><b>Job Title:</b> Systems Operations Analyst</p><p><b>Location:</b> Oakland, CA</p><h3>Notes</h3><ul><li>Top thing: Experience with SAP Ariba is a must</li></ul><h3>Job Description</h3><h3>Ariba System Administration</h3><ul><li>Administer and maintain SAP Ariba modules, configurations, workflows, catalogs, templates, and master data.</li><li>Manage approval workflows, routing rules, and system configurations.</li><li>Create, update, and maintain contract templates, forms, conditions, and questionnaires.</li><li>Support supplier enablement activities and Ariba Network integrations.</li><li>Maintain taxonomy structures, commodity codes, and classification data.</li><li>Monitor and resolve system interface and batch processing errors.</li><li>Support system upgrades, releases, and configuration changes.</li></ul><h3>Functional Support &amp; Issue Resolution</h3><ul><li>Provide functional support for procurement system issues and complex user inquiries.</li><li>Troubleshoot and resolve system defects, process issues, and data discrepancies.</li><li>Escalate technical issues to IT and vendors when required and track through resolution.</li><li>Analyze recurring issues and implement sustainable corrective actions.</li><li>Support incident management and service request fulfillment through established intake processes.</li></ul><h3>Testing, Enhancements &amp; Change Management</h3><ul><li>Coordinate and execute system testing activities, including User Acceptance Testing (UAT).</li><li>Develop test scripts and document testing results.</li><li>Support implementation of approved enhancements and process improvements.</li><li>Participate in release management, change governance, and deployment activities.</li><li>Partner with IT and business stakeholders to define functional requirements and validate solutions.</li></ul><h3>Stakeholder Partnership</h3><ul><li>Serve as a liaison between Procurement, IT, Accounts Payable, Strategic Sourcing, TPRM, and external vendors.</li><li>Gather business requirements and translate them into system solutions.</li><li>Provide recommendations for process standardization, automation, and operational efficiency.</li><li>Support strategic initiatives and digital transformation efforts impacting procurement systems</li></ul><br />#J-18808-Ljbffr