KloudGin Systems Analyst

<div><h3>Systems Analyst – KloudGin Work Management</h3><br /><p><b>Job Title:</b> BSA or Systems Analyst</p><br /><p><b>Duration:</b> 6 Months (Extendible)</p><br /><p>Our client is seeking a Systems Analyst – KloudGin Work Management to support the implementation, configuration, and ongoing optimization of their Field Service Management solution. This role plays a key part in evaluating business processes, aligning user needs with system capabilities, and ensuring the reliable performance of work management applications.</p><br /><h3>Responsibilities</h3><br /><ul><br /><li>Provide analytical support for work management systems by evaluating business processes, translating requirements into system configurations, and ensuring alignment with operational needs.</li><br /><li>Lead and participate in requirements gathering, solution analysis, technical design, testing activities, documentation, and project planning efforts.</li><br /><li>Consult with stakeholders to understand objectives, performance expectations, workflows, and data requirements, offering technical alternatives when appropriate.</li><br /><li>Partner with process owners and subject matter experts to refine user requirements and document business processes, configurations, and workflow changes.</li><br /><li>Analyze and map current workflows to identify impacts, gaps, and opportunities for process improvement.</li><br /><li>Develop testing criteria, execute test plans, validate system changes, troubleshoot issues, and prepare documentation for system modifications.</li><br /><li>Deliver end-user support and training, ensuring complex technical concepts are communicated clearly to non-technical audiences.</li><br /><li>Coordinate with consultants, system integrators, technical teams, and internal partners to investigate and resolve system-related issues.</li><br /><li>Build and maintain productive working relationships across diverse teams and project stakeholders.</li><br /></ul><br /><h3>Qualifications</h3><br /><ul><br /><li>Experience configuring the KloudGin Work Management (Field Service Management) platform.</li><br /><li>Minimum of 3 years as a Systems Analyst or related role supporting Field Service Management systems.</li><br /><li>Hands‑on experience implementing and supporting FSM solutions in a utility or similarly regulated industry.</li><br /><li>Strong understanding of system integration approaches including APIs, middleware, and data migration.</li><br /><li>Knowledge of mobile technologies and their use in field service environments.</li><br /><li>Proficiency with SDLC methodologies such as Agile, Waterfall, or blended approaches.</li><br /><li>Experience working with reporting and analytics tools that support FSM data.<br /></li><li>Working knowledge of cloud‑based applications and SaaS environments.</li><br /><li>Basic familiarity with related systems such as SAP Plant Maintenance, Esri, and SharePoint.</li><br /></ul><br /><h3>Preferred</h3><br /><ul><br /><li>Experience serving as a project lead, functional lead, or coordinator on technology initiatives.</li><br /><li>Ability to rapidly learn new tools and technologies with minimal supervision.</li><br /><li>Demonstrated stakeholder management skills, including facilitating alignment across diverse groups.</li><br /><li>Deep understanding of field service operations and associated business processes.</li><br /><li>Experience analyzing systems and workflows to identify gaps, recommend improvements, and support modernization efforts.</li><br /><li>Strong communication skills, with the ability to convey technical information clearly to non-technical users.</li><br /><li>Ability to work independently or collaboratively within diverse teams while maintaining strong working relationships.</li><br /><li>Experience documenting system requirements, user stories, use cases, and technical specifications.</li><br /><li>Strong analytical and problem‑solving skills, with the ability to remain adaptable and composed in a fast‑paced environment.</li><br /></ul></div><br />#J-18808-Ljbffr