Data Analyst

<h3>Data Analyst<br />Job Duration: 12 months + possible ext.<br />Job Address: Oakland, CA 94612<br />Work Location Type: Hybrid</h3><br /><ul><br /><li>ServiceNow FSM Administrator</li><br /><li>Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.</li><br /></ul><br /><h3>Key Responsibilities</h3><br /><ul><br /><li>Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.</li><br /><li>Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.</li><br /><li>Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.</li><br /><li>Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.</li><br /><li>Inventory &amp; Logistics: Configure parts management, stockrooms, and asset transfer rules.</li><br /><li>Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.</li><br /></ul><br /><h3>Required Skills &amp; Qualifications</h3><br /><ul><br /><li>Experience: 3+ years of direct experience with ServiceNow Platform Administration.</li><br /><li>Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.</li><br /><li>Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is Mandatory.</li><br /></ul><br /><p>Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is MANDATORY.<br />This is a hybrid role<br />Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.</p><br />#J-18808-Ljbffr