Scheduling Specialist

<div><p>Direct message the job poster from Saltu Staffing</p><br /><p>We are hiring <b>Contact Center Specialists</b> to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.</p><br /><h3>Key Responsibilities</h3><br /><ul><br /><li>Answer incoming calls and electronic requests from patients, family members, and external parties</li><br /><li>Register new patients and ensure accurate data entry into the electronic medical record system</li><br /><li>Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed</li><br /><li>Schedule healthcare appointments in accordance with system and clinic guidelines</li><br /><li>Interpret physician orders to schedule tests and procedures accurately</li><br /><li>Provide appointment details, required preparation instructions, and payment information</li><br /><li>Document patient messages and communicate them to administrative or provider staff</li><br /><li>Identify urgent patient situations and elevate appropriately for triage</li><br /><li>Maintain professionalism and composure when handling upset callers, escalating priority issues as needed</li><br /></ul><br /><h3>Top Skills</h3><br /><ul><br /><li>Customer Service experience required</li><br /><li>Call Center experience required</li><br /><li>Typing and computer proficiency required</li><br /><li>Medical Terminology experience is a plus</li><br /></ul><br /><h3>Additional Notes</h3><br /><p>Interview Type: 2 rounds of interviews</p><br /><p>Certification/Degree Requirements: High School Diploma Required</p></div><br />#J-18808-Ljbffr