Clinical Systems & Training Specialist

<p>If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.</p><br /><h3>Clinical Systems &amp; Training Specialist</h3><br /><p>Full Time Buffalo, NY, US</p><br /><p>Salary Range: $92,000.00 To $110,000.00 Annually</p><br /><p>Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. We are seeking a Clinical Systems &amp; Training Specialist to support the planning, implementation, training, and optimization of electronic medical record (EMR) systems and clinical applications across ambulatory specialty practices.</p><br /><h3>Job Duties</h3><br /><ul><br /><li>Support implementation, optimization, testing, and maintenance of EMR systems and clinical applications across ambulatory settings</li><br /><li>Serve as a liaison between clinical staff, providers, operational leadership, and IT to improve workflow integration and system use</li><br /><li>Analyze ambulatory workflows and recommend process improvements to increase efficiency, patient experience, quality outcomes, and regulatory compliance</li><br /><li>Provide ongoing end-user support, troubleshooting, escalation, and workflow guidance for EMR and clinical systems</li><br /><li>Develop and deliver onboarding, training, and education for providers and staff on EMR systems, workflows, and operational processes</li><br /><li>Create and maintain training materials, workflow documentation, tip sheets, and support resources</li><br /><li>Assist with system upgrades, testing, validation, and go-live support for clinical technology initiatives</li><br /><li>Support practice-specific configuration changes, templates, and workflow optimization efforts</li><br /><li>Participate in quality improvement, operational readiness, and performance initiatives</li><br /><li>Assist with data collection, validation, reporting, and regulatory/quality compliance activities</li><br /><li>Provide onsite support during implementations, onboarding, and operational transitions</li><br /><li>Serve as a first-line resource for clinical systems and workflow questions</li><br /></ul><br /><h3>Benefits</h3><br /><p>We offer a competitive salary and benefits package. The hiring range is between $92,000 - $110,000 per year. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and employee discounts.</p><br /><h3>Qualifications</h3><br /><ul><br /><li>Associate or Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, or related field, required</li><br /><li>Master’s degree in Nursing Informatics, Healthcare Informatics, Health Information Management, or related field, preferred</li><br /></ul><br /><h3>Experience</h3><br /><ul><br /><li>Minimum 2 years supporting EMR systems, clinical workflows, or healthcare technology implementation, required</li><br /><li>4–6 years of experience in ambulatory healthcare operations, required</li><br /></ul><br /><h3>Certification</h3><br /><p>Active New York State Registered Professional Nurse (RN) license, required; must remain active and in good standing throughout employment.</p><br /><p>Valid driver’s license, required ; must remain valid and in good standing throughout employment.</p><br /><h3>Skills</h3><br /><ul><br /><li>Healthcare informatics, EMR/EHR systems, clinical applications, project management, or training certifications, preferred</li><br /><li>Strong knowledge of EMR systems, ambulatory workflows, and healthcare operations</li><br /><li>Ability to analyze workflows and recommend practical operational improvements</li><br /><li>Strong communication, teaching, and staff training capability</li><br /><li>Troubleshooting skills for clinical applications and workflow issues in real time</li><br /><li>Understanding of regulatory requirements and compliance standards</li><br /><li>Ability to collaborate across clinical, operational, and IT teams</li><br /><li>Change management and onboarding support experience</li><br /></ul><br />#J-18808-Ljbffr