Benefits Enrollment Representative (Seasonal) – Remote

<div><div><h2>Responsibilities</h2></div><div><p>Assist federal employees, retirees, and military personnel with plan enrollment, account setup, general plan questions, and site navigation—all from home. This<strong> short-term</strong> <strong>seasonal role</strong> is a great way to get started with Working Solutions, with the highest call volume during open enrollment (November 9 – December 14). If you’re a good fit, you may have the opportunity to continue with another program afterward.</p><p><strong>Why Become a Working Solutions PRO?</strong></p><ul><li><strong>Work from Home</strong>: Ditch the commute and enjoy the comfort of home.</li><li><strong>Flexible Hours</strong>: Set your own schedule and work when it's convenient for you.</li><li><strong>Diverse Experience</strong>: Expand your skillset across various industries while providing exceptional customer service.</li><li><strong>Supportive Environment</strong>: We’re here to help every step of the way!</li></ul><p><strong>Application Process:</strong></p><ul><li>Create Profile (filling out the apply fields at the bottom of this page)</li><li>Complete Assessments (only one-attempt is allowed)</li><li>Pass PC Scan (must be on a computer, not mobile device)</li><li>Record Video Interview (can re-record as many times as needed)</li><li>For more details, check out our Application Guide</li></ul></div></div><div><div><p>Earnings Potential</p></div><div><ul><li>The contracted rate is $0.28 for English and $0.31 for Spanish per Customer Interaction Minute (CIM).</li><li>$16.80 - $18.60 (hourly equivalent)</li><li>Contractors will be provided a prorated minimum of 54 minutes per productive hour.</li><li>This program also has incentives available beyond the per-minute rate.</li></ul></div></div><div><div><div><div><p>Skills Needed</p></div><div><ul><li>Ability to provide excellent, patient, and empathetic customer service.</li><li>Excellent verbal and written communication skills.</li><li>Tech-savvy and avid computer user.</li><li>Friendly tone and professional demeanor.</li></ul></div></div><div><div><p>Schedule</p></div><div><ul><li>Flexible schedule opportunities - <strong>you choose your own hours!</strong></li><li>Hours of operations are 7am-8pm CT Monday-Friday and may increase during open enrollment</li></ul></div></div></div><div><div><div><p>Work Environment Requirements</p></div><div><ul><li>Quiet, uninterrupted space during all working hours.</li></ul></div></div><div><div><p>Technology Requirements</p></div><div><ul><li>Personal computer (no tablet)</li><li>Broadband internet connection, recommended at least 10 MBPS</li><li>Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet)</li><li>Windows 11 operating system</li><li>Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date</li><li>Wired USB headset with microphone.</li><li>A smart phone and be willing to accept texts related to program work.</li><li>Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.</li></ul></div></div></div></div>