Part Time Customer Service Representative

<div><h3>Overview</h3><br /> <p>This is a part‑time, Monday- Friday, hourly position (approximately 24-32 hours a week). Hourly rate $19.00/hour.</p><br /> <p><b>About the Role:</b></p><br /> <p>As a core member of our Customer Service team, you will be expected to:</p><br /> <ul><br /> <li>Handle incoming calls from customers to take product orders</li><br /> <li>Respond to incoming calls and emails from customers and Sales Representatives</li><br /> <li>Enter and adjust orders in our computer system</li><br /> <li>Identify opportunities to up‑sell products and services, and explain new offerings</li><br /> <li>Respond to requests for promotional materialsMaintain accurate customer account information</li><br /> <li>Resolve product or service problems by clarifying the complaint; determining the cause, and explaining the best resolution</li><br /> <li>Follow up to ensure satisfaction and resolution</li><br /> <li>Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments</li><br /> <li>Essential functions of the job include but are not limited to the above responsibilities</li><br /> </ul><br /> <p>As your employer, Perry’s will help you to achieve all of the above goals through feedback, education, and continuous professional development.</p><br /> <p><b>Minimum Qualifications:</b></p><br /> <ul><br /> <li>HS diploma or GED</li><br /> <li>Prior work experience in a customer service position is preferred</li><br /> <li>Knowledge of MS Office including Word, Outlook, and Excel</li><br /> </ul><br /> <p><b>Job Requirements:</b></p><br /> <ul><br /> <li>Strong customer service skills; with a focus on providing world‑class service to both internal and external customers</li><br /> <li>Excellent written communications skills, with the ability to compose professional emails and letters using proper grammar, punctuation, spelling and syntax</li><br /> <li>Effective verbal communication skills</li><br /> <li>Able to make and receive phone calls</li><br /> <li>Can establish and maintain effective working relationships with leaders, team members, and outside contacts</li><br /> <li>Maintain a positive attitude and treat others with respect</li><br /> <li>Demonstrates sound independent judgment and ability to solve issues of moderate complexity</li><br /> <li>Excellent computer/typing skills and accurate data entry</li><br /> </ul><br /> <ul><br /> <li>Capable of learning established procedures and product specifications</li><br /> <li>Effective in managing multiple tasks with limited direct supervision</li><br /> </ul><br /> <p><b>Working Conditions:</b></p><br /> <ul><br /> <li>Office environment during initial training period</li><br /> <li>Employer is open to a hybrid to fully remote role after successful completion of training period and demonstration of job proficiency</li><br /> <li>Department office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. While part‑time schedules may vary, all work hours are performed within this window, allowing employees to maintain evenings and weekends for personal and family commitments.</li><br /> </ul><br /> <p><b>Pay</b></p><br /> <p><b>Base Pay Rate:</b> $19.00 / hour</p><br /> <p>Perry's Ice Cream is an Equal Opportunity Employer and a drug free facility.</p></div><br /> #J-18808-Ljbffr