Client Service II Representative- Device Maintenance

Client Service II Representative- Device Maintenance<br /><br />US-NY-New York<br /><br />Job ID:<br /><br />34415<br /> Type:<br /><br />Full-Time<br /> # of Openings:<br /><br />1<br /> Category:<br /><br />Office Services<br /> NY - NY-Guardian-MS<br /><br />About the Role<br /><br />Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.<br /><br />Your Impact<br /><br />Main Responsibilities:<br /> - Promptly informs supervisor of potential problems or customer concerns.<br /> - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.<br /> - Strong focus on providing good customer service.<br /> - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.<br /> - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.<br /> - Responsible for communicating and training team in changes to workflow or procedure.<br /> - Oversees and manages daily and monthly records on service activity.<br /> - Effectively communicates with the client and staff.<br /> - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.<br /> - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.<br /> - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.<br /> - Site responsibility and location of coverage may change based on client and/or division needs.<br /><br />Device Maintenance:<br /> -Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.<br /> -Follows daily, established maintenance processes and procedures.<br /> -Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.<br /> -Evaluates equipment issues and notifies service department if unable to resolve.<br /> -Delivers paper.<br /> -Assists end-users in basic functionality of equipment.<br /> -Records meter reads.<br /> -Maintains service activity reports.<br /> -Monitors supplies and restocks inventory.<br /><br />About You: The Skills &amp; Expertise You Bring<br /><br />Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.<br /><br />In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr<br /><br />- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.<br /> - Prior experience in a customer service environment.<br /> - Good computer skills/technical knowledge.<br /> - Ability to multitask and prioritize in order to meet deadlines.<br /> - Good customer service and communication skills.<br /> - Ability to work with minimal supervision.<br /> - Ability to work OT as needed.<br /> - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.<br /> - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).<br /> - Ability to lift up to 50lbs.<br /> - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.<br /><br />Company Overview<br /><br />About our Company -<br /><br />Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its<br /><br />Kyosei<br /><br />philosophy of social and environmental responsibility. To learn more about Canon, visit us at<br /><br />www.usa.canon.com<br /><br />and connect with us on LinkedIn at<br /><br />https://www.linkedin.com/company/canonusa .<br /><br />Who We Are<br /><br />Where Talent Fosters Innovation.<br /><br />Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.<br /><br />What We Offer<br /><br />Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.<br /><br />And Even More Perks!<br /><br />-Employee referral bonus<br /> -Employee discounts<br /> -Dress for Your Day attire program (casual is welcome, based on your job function)<br /> -Volunteer opportunities to give back to our local community<br /> -Swag! A Canon welcome kit and official merch you cant get anywhere else<br /><br />Based on weekly patent counts issued by United States Patent and Trademark Office.<br /> All referenced product names, and other marks, are trademarks of their respective owners.<br /><br />Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at<br /><br />https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation<br /><br />We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.<br /><br />You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship.<br /><br />All applicants must reside in the United States at the time of hire.<br /><br />All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.<br /><br />If you are not reviewing this job posting on our Careers site<br /><br />https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at<br /><br />https://www.usa.canon.com/about-us/life-at-canon .<br /><br />#CUSA<br /><br />Posting Tags<br /><br />#PM19 #LI-JZ1 #LI-ONSITE<br /><br />Compensation details:<br /><br />17.2-23.37 Hourly Wage<br /><br />PI009344736aba-38059-40489387