Communications Representative (per diem)

Overview<br />To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br /><br />Communications Representative's Are Responsible For Answering Switchboard Calls For The Hospital's Main Campus And Designated Satellite Locations During All Hours Of Operation.<br /><br />EEO/AA/Disability/Veteran<br /><br />Responsibilities<br /><br />Telephone Operator:<br /><br />Answers And Dispatches Calls On Hospital Emergency Lines.<br /><br />Must Be Familiar With Emergency Preparedness Policies Regarding Internal &amp; External Disasters.<br /><br />Code Calling Includes But Is Not Limited To Code Bat'S; Code Met'S, Code Pci'S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, &amp; Code 8'S.<br /><br />Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&amp;M Personnel.<br /><br />Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases.<br /><br />Maintains And Updates Various On-Call Schedules.<br /><br />Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information.<br /><br />Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities.<br /><br />Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas.<br /><br />Must Be Familiar With The Communications Departmental Policies &amp; Procedures, Including Hospital Policies &amp; Procedures For Emergencies, Disasters, And Other Similar Situations.<br /><br />Must Follow Scripts When Answering Calls At The Switchboard.<br /><br />Overhead Pages Requested Medical &amp; Hospital Staff Based On Requests Made.<br /><br />Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.<br /><br />Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department.<br /><br />Qualifications<br />Education<br /><br />High School Diploma Or Equivalent.<br /><br />Experience<br /><br />Telephone And One (1) Year Experience Customer Service Experience.<br /><br />Computer Experience; Medical Terminology A Plus.<br /><br />Basic Keyboarding Skills Required.<br /><br />Special Skills<br /><br />Courteous And Helpful Disposition, Patience<br /><br />Ability To Meet And Speak With The Public As 'First Contact' Of The Hospital<br /><br />Articulate And Able To Clearly Give Directions To Locations Within The Hospital.<br /><br />YNHHS Requisition ID 177981<br /><br />#J-18808-Ljbffr