Customer Service Representative

Schedule:<br /><br />Full-Time, Monday – Friday, 8:00 AM – 5:00 PM<br /><br />Compensation:<br /><br />$18.00 per hour<br /><br />About the Role<br />This opportunity is for a detail-oriented and service-driven Customer Service Representative who is passionate about helping individuals navigate important benefit-related processes. This role focuses on providing professional, compassionate, and efficient support to customers through phone and email communication. A clear phone presence, strong listening skills, and a commitment to resolving concerns are essential for success.<br /><br />What You’ll Do<br /><br />Interact with customers via telephone and email to provide support and information regarding services<br /><br />Collect, verify, and enter customer information accurately into internal systems<br /><br />Respond to customer questions and complaints in a professional and timely manner<br /><br />Escalate complex issues to specialists or appropriate team members when necessary<br /><br />Ensure proper follow-up actions are taken to fully resolve customer concerns<br /><br />Maintain accurate records of customer interactions, inquiries, complaints, and resolutions<br /><br />Perform additional related administrative duties as assigned<br /><br />Qualifications<br /><br />High school diploma or G.E.D. required; Associate’s degree preferred<br /><br />Minimum of two years of telephone-based customer service or call center experience<br /><br />Prior experience handling inbound or outbound calls required<br /><br />Auto dialer experience highly preferred<br /><br />Ability to speak and type simultaneously<br /><br />Typing speed of at least 35 words per minute (typing test required)<br /><br />Strong reading, writing, and verbal communication skills<br /><br />Excellent active listening and problem-solving abilities<br /><br />Service-oriented mindset with the ability to resolve customer grievances<br /><br />Proficient computer skills and ability to quickly learn new software systems<br /><br />Experience with data entry and maintaining accurate digital records<br /><br />Bilingual English/Spanish is a plus<br /><br />Ability to pass a background check<br /><br />Reliable attendance and ability to remain seated for extended periods<br /><br />Remote Work Requirements<br /><br />Must reside in one of the following states:<br /><br />New York ,<br /><br />New Jersey , FL, GA, IL, IN, MA, NC, NV, PA, SC, TX, or WV<br /><br />Must have a desk, chair, and basic home office setup<br /><br />Personal high-speed internet required (Wi-Fi not permitted; must use a wired ethernet connection)<br /><br />Minimum internet speed of 100 Mbps download and 20 Mbps upload<br /><br />Must remain logged into the work system and available to answer calls during scheduled work hours<br /><br />Comprehensive benefits package includes health, dental, and vision insurance, company-paid life and disability coverage, 401(k) with employer match, paid time off after 90 days of employment, and ten paid company holidays.<br /><br />#J-18808-Ljbffr