Customer Service Representative

Overview<br />Sahadi’s<br /><br />is committed to delivering exceptional customer experiences. We are a specialty grocer with a gourmet deli. We are looking for a motivated, friendly, and detail-oriented Customer Service Representative to join our growing team.<br /><br />Position Overview<br />As a Customer Service Representative, you will play a critical role in ensuring our customers have a positive experience. You will be the primary point of contact for inquiries, concerns, and requests, providing solutions in a professional and friendly manner. Your goal will be to foster customer loyalty by resolving issues efficiently and helping them make informed decisions.<br /><br />Key Responsibilities<br /><br />Address customer concerns, complaints, or issues, offering effective solutions and ensuring customer satisfaction.<br /><br />Provide product information to customers, offering recommendations and upselling when appropriate.<br /><br />Crosstrain in all our food service departments.<br /><br />Collaborate with team members to resolve issues.<br /><br />Follow up with customers to ensure their issues have been resolved to their satisfaction.<br /><br />Participate in ongoing training and development to stay current with product offerings and customer service best practices.<br /><br />#J-18808-Ljbffr