Patient Service Representative

Responsibilities<br /><br />Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.<br />You Will:<br />Greet and register patients in a friendly and service-oriented manner.<br />Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.<br />Collect and log all co-pays and fees<br />Answer/transfer incoming phone calls.<br />Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.<br />Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.<br />Coordinate with the back-office staff for timely and effective care of patients<br />Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.<br />Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.<br />Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.<br />Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.<br />Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.<br />Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.<br />Demonstrates ability to establish, nurture, and maintain cooperative working relationships.<br />You Are:<br />Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations<br />Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues<br />Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service<br />To Ensure Success In This Role, You Must Have:<br />High School Diploma or GED<br />Intermediate to advanced computer skills<br />Strong multitasking and communication skills<br />Experience providing exceptional customer service<br />Medical terminology knowledge and recent medical/radiology office experience is preferred.<br />We Offer:<br />Comprehensive Medical, Dental and Vision coverages.<br />Health Savings Accounts with employer funding.<br />Wellness dollars<br />401(k) Employer Match<br />Free services at any of our imaging centers for you and your immediate family.<br /><br />#J-18808-Ljbffr