Customer Service Representative

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved.<br /><br />Key Responsibilities<br /><br />Respond to client enquiries via phone, email, and live chat in a timely and professional manner<br /><br />Troubleshoot platform issues and escape to technical teams where necessary<br /><br />Guide new users through the Bryq platform and help them get set up<br /><br />Log and track client interactions accurately in the CRM system<br /><br />Identify common issues and share feedback with the product team to improve the client experience<br /><br />Meet individual and team service level targets for response time and resolution quality<br /><br />Support onboarding of new client accounts alongside the Customer Success team<br /><br />Required Qualifications<br /><br />1–3 years of experience in a customer service, support, or client-facing role<br /><br />Strong written and verbal communication skills in English<br /><br />Ability to manage multiple enquiries simultaneously without losing attention to detail<br /><br />Comfortable working with digital tools and learning new software quickly<br /><br />Secondary education or above<br /><br />Preferred (Nice to Have)<br /><br />Experience in a SaaS, HR technology, or recruitment environment<br /><br />Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)<br /><br />A second European language<br /><br />Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly<br /><br />Competitive salary with performance-based bonus<br /><br />Fully remote or hybrid working options<br /><br />25 days annual leave plus public holidays<br /><br />Access to professional development budget<br /><br />Health and wellness allowance<br /><br />A team that values your input and gives you room to grow<br /><br />#J-18808-Ljbffr