Customer Service Representative

Entry-Level Customer Service RepresentativeWe are a fast-growing sales and marketing firm dedicated to delivering exceptional customer experiences and innovative brand solutions. We work with a diverse portfolio of clients and pride ourselves on our collaborative, high-energy team environment.Position OverviewWe are seeking a motivated and enthusiastic Entry-Level Customer Service Representative to join our team. This role is ideal for someone looking to build a career in sales, marketing, and customer relations. You will be the first point of contact for customers, helping to drive client satisfaction and support business growth.Key ResponsibilitiesProvide outstanding customer service by answering inquiries and resolving issues promptlyCommunicate product and service information clearly to customersSupport sales and marketing initiatives through customer interactionsMaintain accurate customer records and update databasesCollaborate with team members to meet performance goalsIdentify opportunities to upsell or cross-sell products and servicesParticipate in ongoing training and professional development programsQualificationsHigh school diploma or equivalent (Bachelor's degree preferred but not required)Strong communication and interpersonal skillsPositive attitude and willingness to learnProblem-solving mindset with attention to detailAbility to work in a fast-paced, team-oriented environmentPrevious customer service experience is a plus, but not requiredWhat We OfferComprehensive training and mentorshipCareer advancement opportunities in sales and marketingCompetitive base pay + performance-based incentivesSupportive and energetic team cultureNetworking and professional growth opportunitiesCompensation: $19.00 - $23.00 per hourRadiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries. At Radiance Marketing, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. Our world renowned consulting provides clients with the results they need to excel in their field and elevate their goals