Customer Service Representative

To advance the healthcare industry, the full-time Customer Service Representative will manage communications with partner labs, coordinate sample and document requests, and ensure customer satisfaction while working remotely from Illinois.<br />Key responsibilities<br /><br />Communicate with partner labs to manage sample and document requests, triage order issues, and coordinate logistics<br />Collaborate cross-functionally to meet customer retention goals and improve turnaround times<br />Respond to customer inquiries through various channels and build trusting relationships with stakeholders<br />Required qualifications<br /><br />4-year college degree in Biological Sciences or a related field, preferred<br />Exceptional customer service and strong interpersonal skills<br />Ability to communicate effectively with customers via phone and email<br />Highly organized with a strong attention to detail and accuracy<br />Proven ability to learn quickly and adapt to new processes<br /><br />#J-18808-Ljbffr