Customer Service Representative

Working remotely on a full-time hourly basis, the Customer Service Representative II will manage customer interactions across multiple digital channels, ensuring high-quality service and accurate resolutions while supporting customer retention and brand experience.<br />Key responsibilities<br /><br />Provide customer support through email, live chat, and social media, ensuring prompt and professional responses<br />Handle escalations and complex customer situations with empathy and good judgment, while taking ownership of issues from initial contact through resolution<br />Engage with customers on social media, representing the brand appropriately and creating positive interactions that strengthen customer loyalty<br /><br />Required qualifications<br /><br />Strong e-commerce and direct-to-consumer customer support experience, particularly with VIP or high-value customers<br />Hands-on experience with social media customer engagement and excellent written communication skills<br />Experience in the fashion, apparel, lifestyle, or retail sectors is highly preferred<br />Strong judgment and problem-solving skills, with the ability to work independently in a fast-paced environment<br />Familiarity with customer support and e-commerce platforms, such as Gorgias and Shopify