Customer Service Representative- Bristol

Responsibilities<br /><br />Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.<br />Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.<br />Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.<br />Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending.<br />Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.<br />Participate in new customer relationship onboarding calls and prescribed network-wide outbound call campaigns.<br />Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.<br />Provide outstanding customer service while exhibiting a professional demeanor at all times.<br />Utilize the customer relationship management system to document customer conversations and send referrals to other departments.<br />Perform related duties as required.<br />Skills and Competencies<br /><br />Knowledge of Bank products and services.<br />Excellent customer service and communication skills.<br />Ability to interact well with Team Members and customers.<br />Strong attention to detail and accuracy.<br />Basic computer skills.<br />Ability to multi-task and remain organized.<br />Education and Experience<br /><br />High School diploma or equivalent required.<br />Previous banking experience preferred.<br />Working Conditions<br /><br />Traditional office environment with no unusual work conditions; the branch operates six days a week (Monday–Saturday) with operational hours depending on branch location.<br />All branch Team Members are required to work a minimum of two Saturdays per month.<br />Equal Opportunity<br /><br />Penn Community Bank is an equal opportunity employer.<br /><br />#J-18808-Ljbffr