WIC Customer Service Representative

We are accepting applications for the position: WIC Customer Service Representative (10491).<br /><br />Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well‑being of all DeKalb County residents. Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team!<br /><br />Location &amp; Salary<br />Location:<br /><br />T.O. Vinson Health Center<br />Division/Department:<br /><br />Community Health – MCH<br />Salary:<br /><br />$35,007.80 annually / Pay Grade F / Job Code GST120<br /><br />Benefits<br /><br />13 paid holidays<br /><br />3 weeks annual leave<br /><br />3 weeks sick leave<br /><br />Flexible schedules within our core working hours of M‑F 8:15 am – 5 pm<br /><br />Pension plan<br /><br />Employer 401(k) match<br /><br />Payroll deductible health benefits<br /><br />Payroll deductible flex benefits<br /><br />Flexible spending accounts<br /><br />Worksite wellness<br /><br />Diverse workforce<br /><br />Opportunities for growth<br /><br />Hybrid teleworking option for eligible positions after probation<br /><br />Responsibilities<br />Under supervision of the WIC Office Supervisor, performs work that requires independent judgment.<br /><br />Schedule WIC appointments for clients.<br /><br />Verify accuracy of data entered by clerical staff using Chart Monitoring logs.<br /><br />Monitor security of voucher paper, printed vouchers, and computer system.<br /><br />Reallocate tasks as needed.<br /><br />Serve clients in a professional manner; greet all individuals requesting services.<br /><br />Receive, screen, and direct telephone calls to the appropriate staff member.<br /><br />Return calls from voicemail messages within one business day.<br /><br />Answer client questions regarding services offered, business hours, and the eligibility process.<br /><br />Conduct WIC intake through GA Gateway, Gimms, Grits, GWIS, WEC‑Scanned item to gateway. Applications may be received through Worker Portal and/or Customer Portal.<br /><br />Review appropriate documentation—client’s identification, proof of residence, and proof of income—and scan all documentation into GA Gateway and Insight.<br /><br />Provide and explain to clients the Rights and Responsibilities form; obtain signature and scan into the system.<br /><br />Receive and distribute incoming correspondence.<br /><br />Direct clients appropriately to maintain clinic flow.<br /><br />Update client’s information; import from GA Gateway (GA WIC Intake system) into Front‑End system.<br /><br />Record type of interaction with each client using Daily Activity PARS form; submit form to assign staff member within clinic and enter activity into PARS database.<br /><br />Issue vouchers and schedule next appointment for secondary nutrition education.<br /><br />Instruct clients on use of WIC vouchers and grocery vendor system and dual participation.<br /><br />Refer clients to other services offered by the health center if needed.<br /><br />Print vouchers on demand for clients and document all overrides.<br /><br />Contact clients from customer portal notifications pulled from SharePoint no less than 24 hours after receiving the information from gateway to complete the intake processes.<br /><br />Maintain an orderly work area.<br /><br />Contact clients listed on the Clients Without Issues Report to inform of current eligibility status.<br /><br />Follow established procedures in facilitating WIC transfers.<br /><br />Access policies and procedures disseminated by State WIC Office, DeKalb WIC District Office, and DeKalb County Board of Health; maintain knowledge and execute daily responsibilities by compliance with and referencing policies and procedures.<br /><br />Qualifications<br />High school diploma or GED and one (1) year of experience communicating information in a customer‑service setting.<br /><br />We require applicants to complete the application through the “Career Opportunities” portal. If you require accommodations under the Americans with Disabilities Act (ADA), contact the ADA office at the contact email before the closing date of the announcement.<br /><br />Equal Opportunity<br />DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.<br /><br />#J-18808-Ljbffr