Customer Service Representative – Remote

Customer Service Representative – Remote<br /><br />Training:<br /><br />September 22 – October 3, 2025 (8:00 AM – 4:30 PM CT; attendance required every day)<br /><br />Schedule:<br /><br />Monday to Friday, 8-hour shifts between 7:00 AM – 9:00 PM CST; one Saturday shift every 4–6 weeks<br /><br />Company:<br /><br />Sharecare<br /><br />Location:<br /><br />Remote (United States)<br /><br />Job Type:<br /><br />Full-Time<br /><br />Pay:<br /><br />$15.50 per hour (non-negotiable)<br /><br />Start Date:<br /><br />September 22, 2025<br /><br />Role Summary<br />As a Customer Service Representative at Sharecare, you’ll handle inbound calls and emails from members and providers, input data, and deliver courteous, professional support. You’ll use internal systems to track communications, troubleshoot issues, and promote program participation.<br /><br />Key Responsibilities<br /><br />Answer inbound calls and emails professionally<br /><br />Identify and resolve customer needs and concerns<br /><br />Educate members on program benefits and services<br /><br />Document interactions accurately in internal systems<br /><br />Meet call center metrics and quality standards<br /><br />Escalate complex issues and follow up as needed<br /><br />Qualifications<br /><br />High school diploma or GED<br /><br />Must be bilingual<br /><br />Prior customer service experience preferred<br /><br />Strong communication and multitasking skills<br /><br />Proficiency in Microsoft Word and Outlook<br /><br />Comfortable navigating internet and using keyboard efficiently<br /><br />Ability to work in a fast-paced, team-oriented environment<br /><br />Sharecare is an Equal Opportunity Employer and participates in E‑Verify. Applicants will be considered without regard to race, gender, age, disability, veteran status, or other protected categories.<br /><br />#J-18808-Ljbffr