Remote Customer Service Representative

To support patient billing processes, the full-time Remote Customer Service Representative will resolve billing concerns, implement collection policies, and assist patients with payment arrangements and charity assistance.<br />Key responsibilities<br /><br />Accurately post data related to payments and adjustments while resolving patient billing and third-party payer concerns<br />Interview and counsel patients regarding payment arrangements and charity assistance options<br />Communicate workflow issues to management and rebill accounts as necessary<br />Required qualifications<br /><br />High school diploma or equivalent<br />One year of experience in a healthcare setting<br />One year of previous customer service experience<br />Knowledge of medical terminology and third-party payers<br />Familiarity with collection laws and procedures<br /><br />#J-18808-Ljbffr