Customer Service Representative

The Customer Service Representative is primarily responsible for assisting current and potential customers, recommending storage solutions and performing associated administrative duties.<br /><br />Essential Job Functions<br /><br />Greet customers in a friendly and courteous manner<br /><br />Ask probing questions and listen carefully to analyze customer needs in order to recommend best storage solution<br /><br />Provide excellent customer service in person and over the telephone with renting storage units<br /><br />Read, understand and explain contracts, lease agreements and associated fees to customers<br /><br />Prepare, process and review contracts and other documents<br /><br />Conduct guided facility tours and assist customers in choosing appropriate storage unit<br /><br />Act as expert on Company services and inform customers of all services<br /><br />Assist customers in viewing account balances, process payments and answer billing inquiries<br /><br />Provide timely feedback to management regarding customer concerns<br /><br />Maintain up-to-date customer information in the computer system<br /><br />Assist management in creating reports for submission to Corporate Headquarters<br /><br />Conduct daily physical inspection of all storage units to ensure facility meets Company standards for safety and cleanliness<br /><br />Reconcile inventory of all storage units<br /><br />Conduct merchandise inventory and notify management of product needs<br /><br />Provide administrative assistance and support<br /><br />Adhere to and encourage others to follow all Company policies and procedures<br /><br />Perform all duties in a manner consistent with Company quality assurance standards<br /><br />Perform other duties as assigned<br /><br />Qualifications, Knowledge, Skills and Abilities<br /><br />High School Diploma or GED<br /><br />2 years’ customer service experience<br /><br />Self-storage experience preferred<br /><br />Prior experience using self-storage computer systems preferred Knowledge, Skills and Abilities<br /><br />Ability to effectively work as a team and maintain a positive environment<br /><br />Ability to multi-task and complete assigned duties within prescribed timeframes<br /><br />Ability to engage customers in a positive way<br /><br />Sufficient understanding of the English language to be able to read and understand contracts, agreements and comprehend instructions<br /><br />Basic math aptitude, sufficient to add, subtract, multiply and divide<br /><br />Strong attention to detail<br /><br />Ability to prioritize tasks and establish goals<br /><br />Ability to work a flexible schedule including evenings and weekends<br /><br />Ability to reliably and dependably adhere to work schedule<br /><br />Desire to learn and share knowledge<br /><br />Employee Benefits<br /><br />Job Type: Full-time<br /><br />Pay: $20.00 per hour<br /><br />Monthly Incentive Bonus<br /><br />Paid Holidays<br /><br />Health Insurance (Medical-Company Paid), Dental and Vision<br /><br />Company Purchased Uniforms<br /><br />Complimentary tickets to sporting events, museums and parks<br /><br />Stop &amp; Stor Self Storage is an Equal Opportunity Employer and does not discriminate against any employer or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.<br /><br />#J-18808-Ljbffr