Veterinary Client Service Representative

*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:1605e30c-54e1-46f6-9b59-2c9f3d9ddd8f-3" data-turn-id-container="request-WEB:1605e30c-54e1-46f6-9b59-2c9f3d9ddd8f-3" data-testid="conversation-turn-8" data-scroll-anchor="false" data-turn="assistant"&gt;<br /><br />Client Service Representative (CSR) - Veterinary Receptionist<br /><br />Chessie Lane Animal Clinic | Ottawa, Illinois<br /><br />Looking for a job where you actually want to come to work? At Chessie Lane Animal Hospital we're more than a vet clinic, we're a team of animal lovers, problem-solvers, snack-bringers, chaos coordinators, and professional pet-hype people.<br /><br />We're looking for a<br /><br />Client Service Representative (CSR)<br /><br />full- time position, who can keep the front desk running smoothly while making every pet parent feel welcome, heard and cared for.<br /><br />If you love animals, thrive in a fast-paced environment and can multitask without losing your cool, you might fit right in here.<br />What You'll Actually Be Doing:<br /><br />Greeting pets and their humans like VIPs<br />Answering phones, scheduling appointments, and keeping the day on track<br />Helping pet parents with questions, check-ins, payments and updates<br />Managing records, messages and all the little details that keep the clinic running smoothly<br />Supporting the medical team so appointments flow efficiently<br />Keeping calm during busy moments and helping stressed pets (and humans) feel comfortable<br />Being the friendly face people remember when they walk through the door<br />You'd Be a Great Fit If You:<br />Love animals and people<br />Have strong customer service skills and a positive attitude<br />Can juggle multiple tasks without getting overwhelmed<br />Communicate clearly and professionally<br />Are dependable, organized and team-oriented<br />Learn new technology quickly<br />Bring good energy, kindness, and common sense to work every day<br />Bonus Points If You:<br />Have veterinary, medical office or reception experience<br />Know your way around scheduling software and phones<br />Enjoy social media/content creation (our patients are honestly influencers already )<br />Why People Love Working Here:<br />Benefits that start<br /><br />DAY ONE<br /><br />of employment, that's right day<br /><br />ONE<br />Supportive team that genuinely has each other's backs<br />Fast-paced days that go by quickly<br />Opportunities to learn and grow in veterinary medicine<br />Flexible scheduling<br />Generous pet discounts<br />Competitive pay + employee perks<br />A workplace that values kindness, teamwork, and good vibes<br />Unlimited pet stories and occasional puppy cuddles<br /><br />Whether you've worked in vet med before or you're bringing strong customer service experience from another industry, we care most about your attitude, reliability, and willingness to learn.<br /><br />Ready to join the team? Apply today and help us make visits better for pets and the people who love them.<br /><br />♥<br /><br />Questions? Connect with our recruiter at [email protected].