Customer Service Representative - REMOTE

Customer Service Representative - REMOTE<br />MPF Federal is seeking a<br /><br />Customer Service Representative<br /><br />to work remotely. The role requires strong customer service experience, computer savvy ability to maneuver between multiple windows and application systems, and proficiency in Microsoft Word, Excel, and Outlook. A high-speed internet connection and a distraction-free workspace are essential.<br /><br />Compensation starts at $15.00 per hour, depending on experience and evaluation.<br /><br />Responsibilities<br /><br />Provides excellent customer care to Veterans and Providers.<br /><br />Answers incoming phone calls, identifies customer needs, and documents required information in computer systems.<br /><br />Reaches out to Veterans and Providers as needed, asking appropriate questions and listening actively.<br /><br />Assists customers in navigating CCN websites and encourages self-sufficiency with our tools.<br /><br />Verifies Veteran benefits by responding to questions from In-Network providers.<br /><br />Maintains patient confidentiality when handling all patient health information.<br /><br />Researches complex issues across multiple databases, demonstrating fluency in computer navigation.<br /><br />Communicates issues with leadership.<br /><br />Responds to or refers incoming calls promptly and professionally.<br /><br />Remains in the call queue at all times unless approved to leave.<br /><br />Processes requests in a timely fashion.<br /><br />Works effectively in a structured, production environment.<br /><br />Adheres to daily schedules and assignments.<br /><br />Identifies and improves policy/process areas.<br /><br />Engages in ongoing quality improvement for Veteran and Provider interactions.<br /><br />Maintains strict confidentiality of members and company information.<br /><br />Performs other related duties as assigned.<br /><br />Qualifications<br /><br />High School Diploma / GED (or higher).<br /><br />Ability to work the 8‑hour schedules from 6 am–7 pm CST, Monday–Friday.<br /><br />At least 2 years of experience in a medical or health‑insurance environment (claims processing, claims customer service, hospital or provider office, appointment scheduling).<br /><br />Knowledge of medical terminology, provider specialties, and ICD/CPT codes.<br /><br />Proficiency in Microsoft Office.<br /><br />Dedicated workspace at home with a door and no distractions.<br /><br />Ability to multi‑task and meet productivity standards.<br /><br />Typing speed of 35 WPM.<br /><br />Excellent verbal and written communication, strong telephone etiquette, and interpersonal skills.<br /><br />Engaging, outgoing personality.<br /><br />Solid organizational, time‑management, and attention‑to‑detail skills.<br /><br />Experience in related office or clerical environments using phones and computers.<br /><br />Past customer call‑center experience is desired.<br /><br />Past experience in a metric production‑based environment is a plus.<br /><br />Benefits<br />MPF Federal is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We offer a competitive compensation package that includes medical benefits, PTO, holiday pay, and more.<br /><br />Job Details<br /><br />Seniority level: Entry level<br /><br />Employment type: Full‑time<br /><br />Job function: Other<br /><br />Industry: IT Services and IT Consulting<br /><br />#J-18808-Ljbffr