Customer Service Representative

Remote - Customer Service Representative II<br />Payrate: $17.50/hr. (which may be below your state's minimum wage. Please take this into consideration when applying)<br /><br />Working for you<br />Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.<br /><br />$17.50 per hour pay rate, paid bi-weekly<br /><br />Additional $1.00/hr incentive if you work between 6:00 PM - 6:00 AM<br /><br />$1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM<br /><br />Paid Training<br /><br />Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord.<br /><br />Full-time schedule (40 hrs. a week)<br /><br />Career Growth Opportunities<br /><br />PerkSpot - Employee discount program<br /><br />Full Benefit Options – from the start, our paid training program will teach you all the skills needed to succeed in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.<br /><br />Training Schedule:<br /><br />Monday-Friday 8:00 AM - 4:30 PM EST (4 weeks)<br /><br />Production Schedules:<br /><br />Start times between 8:30 AM - 4:30 PM EST<br /><br />End times between 5:00 PM - 1:00 AM EST<br /><br />Various work days include 5 days on, 2 days off<br /><br />About the Role:<br /><br />Answer calls in a timely manner, as they are automatically received through blended call queues.<br /><br />Provide a one‑call resolution by asking pertinent questions to understand members’ concerns.<br /><br />Maintain up‑to‑date support knowledge through offered training.<br /><br />Accurately document requests, status changes, complaints, and grievances.<br /><br />Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.<br /><br />Those successful in this role:<br /><br />Possess proficient computer skills in Microsoft 365, AVAYA phone systems, and other miscellaneous programs.<br /><br />Requirements:<br /><br />High School diploma or GED.<br /><br />Have 1 year of Customer Service/Call Center Experience.<br /><br />Ability to submit to and pass a background check.<br /><br />Basic understanding of a call center environment and quality monitoring processes.<br /><br />Ability to sit for long periods of time.<br /><br />Geographic Eligibility:<br />We are currently NOT hiring in the following geographies: AK, CA, HI, MA, IL, MT, &amp; NY. Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico.<br /><br />Compensation and Benefits:<br />Pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual hourly rates may vary and may be above or below the range based on location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, paid time off (PTO) or vacation and/or sick time.<br /><br />Equal Opportunity Employer Statement:<br />Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.<br /><br />Accommodations for Applicants with Disabilities:<br />For U.S. applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment may submit a request via a downloadable form (download the form) and then email it as an attachment to [email protected]. You may also download Conduent's ADAAA Accommodation Policy.<br /><br />#J-18808-Ljbffr