Customer Service Representative

About Us<br /><br />At PromiseAlliance, we are committed to supporting individuals and businesses with dependable insurance services built on trust, clarity, and care. We believe that behind every strong organization is a team of dedicated professionals working together to uplift our clients and strengthen their future. Our mission revolves around service, integrity, and genuine support for every person we assist.<br /><br />Position Overview<br /><br />PromiseAlliance is seeking a detail–oriented and professional Customer Service Representative to assist policyholders with inquiries, claims support, and account–related needs. The ideal candidate will have strong communication skills, empathy, and the ability to remain calm and helpful in all interactions. This role is remote and requires high accountability and professionalism.<br />Key Responsibilities<br /><br />Handle inbound calls, emails, and chat inquiries from policyholders<br />Provide accurate information about insurance policies, claims, and account updates<br />Assist with policy changes, billing questions, and onboarding support<br />Document all interactions and maintain updated customer records<br />Escalate complex issues to appropriate departments when necessary<br />Follow company service standards and compliance requirements<br />Maintain confidentiality and professionalism at all times<br />Qualifications<br /><br />Strong communication skills (written &amp; verbal)<br />Customer–focused mindset with patience and professionalism<br />Ability to multitask and manage multiple account inquiries<br />Basic computer and typing skills<br />Previous call center or customer support experience preferred<br />Insurance customer service experience is a plus, but not required<br />Ability to work independently in a remote setting<br />Benefits<br /><br />Competitive pay + performance bonuses<br />Remote–work flexibility<br />Paid training and professional growth opportunities<br />Supportive team environment<br />PTO and wellness support initiatives<br />Opportunity for advancement within PromiseAlliance<br /><br />#J-18808-Ljbffr