Application Support Analyst

ApplicationSupportAnalyst<br />Background<br />Ourclientisagloballeaderinqualificationverificationoperatingforover10years,helpingorganisationsprotectthemselvesfromacademicandprofessionalfraud.Theirplatformissimpletoimplement,easytouse,anddeliversanexcellentexperienceforbothusersandapplicants.Organisationssavetimeandmoney,whileapplicantstransitionseamlesslyintonewrolesoracademicopportunities.<br /><br />Theyaregrowingrapidlyandtheircustomersareseekingadditionalproductsandservices,thisiswhereyoucomein.<br /><br />WhatWe'reLookingFor<br /><br />AtalentedIT-focusedindividualwhowantstojoinanexperiencedteam<br /><br />Strongcommunicatorwhocanexplaincomplexsystemsclearly<br /><br />Abilitytounderstandsystems,applications,andprocessesend-to-end<br /><br />Knowledgeofdatabases,networks,andsecurityalignedwithISO27001standards<br /><br />Proactiveownershipofissuesacrosssoftware,hardware,andnetworks<br /><br />KeyResponsibilities<br /><br />Providesecond-lineapplicationsupport,investigatingandresolvingtechnicalissues<br /><br />Troubleshootandidentifydefectsacrossapplications,data,andprocesses<br /><br />Recommendandimplementimprovementstoexistingsystemsandapplications<br /><br />Supportproductandtechnicalteamsintestingandreleaseactivities<br /><br />Maintainandcontributetothetechnicalknowledgebaseandbusinesscontinuitydocumentation<br /><br />Manageandmonitorserverstoensuresystemavailabilityandperformance<br /><br />Monitorsystemperformanceandresolvedataorconfigurationissuesasneeded<br /><br />Evaluateuserfeedbackandrecommendsystemenhancements<br /><br />Education&amp;Qualifications<br /><br />Bachelor'sdegreeinComputerScience,IT,Engineering,orrelatedfield<br /><br />KnowledgeofISO27001standards<br /><br />Minimum2yearsofrelevantexperience<br /><br />Experienceworkingwithstakeholders<br /><br />Strongcommunicationskills<br /><br />KeySkills&amp;Knowledge<br /><br />Deepunderstandingofhowapplicationsandsubsystemsinteract<br /><br />Abilitytobridgetechnicalandnon-technicalstakeholders<br /><br />Stronganalyticalskillstoidentifyrootcausesfromambiguousproblems<br /><br />DesirableSkills<br /><br />Experiencewithcloud-basedenvironmentsandmigrations<br /><br />WhatYou'llGain<br /><br />Opportunitytogrowwithafast-pacedorganisationwherenotwodaysarethesame<br /><br />Acollaborativeenvironmentwhereyourideasinfluenceproductdevelopment<br /><br />Aculturewithminimalhierarchy—focusedoncontributionandinnovation<br /><br />Continuouslearningthroughexposuretonewtechnologiesandchallenges<br /><br />Abilitytoshowcaseandexpandyourtechnicalandproblem-solvingcapabilities<br /><br />AdditionalInformation<br />Weencouragecontinuouslearninganddevelopment.Youwillhaveaccesstoongoingtrainingandopportunitiestoenhanceyourexpertise.<br /><br />#J-18808-Ljbffr