Customer Service Representative

Providing essential support to members and providers, the full-time Customer Service Representative will manage inbound and outbound calls, ensuring first call resolution while working remotely from various states.<br /><br />Key responsibilities<br /><br />Deliver first call resolution through effective inbound and outbound customer service interactions<br /><br />Document and resolve customer issues promptly, routing inquiries as necessary for further investigation<br /><br />Maintain compliance with Personal Protected Information (PPI) requirements while handling sensitive information<br /><br />Required qualifications<br /><br />High School Diploma or GED<br /><br />Two years of customer service experience in related fields<br /><br />Demonstrated proficiency in Microsoft Office Suite or equivalent software<br /><br />Experience in healthcare, insurance, or claims processing industries<br /><br />Ability to adapt communication style to diverse audiences<br /><br />#J-18808-Ljbffr