Customer Service Representative

Select how often (in days) to receive an alert:<br /><br />Customer Service Representative<br />Date: Jul 29, 2026<br /><br />Location: Remote, Remote, US<br /><br />Requisition ID: 22571<br /><br />Description<br /><br />Location: Remote-Work from Home<br /><br />Start Date:<br /><br />September 21, 2026<br /><br />Pay Rate: $16.00/hour<br /><br />Job Type: Short Term Temporary with opportunity for extension<br /><br />Schedule:<br /><br />Must be flexible to work rotating and shifting schedules between Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST &amp; Sunday 10 AM-3 PM CST<br /><br />Position Overview<br />We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will provide exceptional customer service by handling inbound and outbound calls, assisting customers with banking, card-related inquiries, and remittance services. The ideal candidate is a strong communicator, team player, and problem solver who thrives in a fast-paced environment.<br /><br />Key Responsibilities<br /><br />Handle customer inquiries via phone in a professional and courteous manner.<br /><br />Provide accurate information regarding banking products, card services, and remittance transactions.<br /><br />Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.<br /><br />Document customer interactions and update account information accurately.<br /><br />Follow company policies, procedures, and compliance requirements.<br /><br />Meet quality, productivity, and attendance standards.<br /><br />Collaborate with team members and support departmental goals.<br /><br />Required Qualifications<br /><br />High school diploma or equivalent.<br /><br />Previous remote work experience required.<br /><br />Minimum 6 months of call center experience .<br /><br />Minimum 6 months of remote/work from home experience .<br /><br />Excellent communication, interpersonal, and active listening skills.<br /><br />Strong comprehension and problem-solving abilities.<br /><br />Basic knowledge of banking products and card services.<br /><br />Basic knowledge and understanding of remittance processes.<br /><br />Ability to work flexible and shifting schedules.<br /><br />Self-motivated with the ability to work independently and as part of a team.<br /><br />Basic computer and data entry skills.<br /><br />Preferred Qualifications<br /><br />Previous experience in banking, financial services, or customer support environments.<br /><br />Experience handling high-volume customer interactions.<br /><br />#J-18808-Ljbffr