Customer Service Representative

Customer Service Representative<br /><br />The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.<br />Customer Service Job Duties and Responsibilities<br /><br />Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience<br />Answer and manage incoming calls, emails, chats, and/or interactive voice response systems<br />Ability to learn and follow all customer service procedures and policies<br />Strive to meet and go above personal and team target goals<br />Record, organize and file customer interactions and account changes<br />Able to up-sell if needed<br />Able to schedule call back and appointments to resolve customer needs<br />Customer Service Job Requirements and Qualifications<br /><br />Previous experience in customer support, client services, sales, or a related field<br />Excellent at communicating over the phone and other communication platforms<br />Basic computer skills and experience<br />Able to multitask<br />Excellent time management and prioritization skills<br />Ability to listen actively, relay information, and answer questions and/or concerns.<br />Customer-focused for positive customer experience and resolution<br />MUST RESIDE IN CALIFORNIA<br />Benefits<br /><br />Health Insurance (dental and vision included)<br />Excellent retirement plan<br />Tremendous upward mobility into other positions and management<br />Flexible hours<br />Remote Position(s) available (work from home)<br /><br />