Customer Service Representative

Customer Service Representative<br /><br />Type: Contract Compensation: $22/hr Work Model: Remote Hours: M- F 9am - 5:30pm<br />Responsibilities<br /><br />Provides customer services relating to sales, sales promotions, installations and communications.<br />Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.<br />Develops organization-wide initiatives to proactively inform and educate customers.<br />Develops improvement plans in response to customer surveys.<br />Requirements<br /><br />Minimum of 2 or more years of experience in customer service roles.<br />Basic understanding of work routines and procedures in customer service or related disciplines.<br />Ability to follow well-defined procedures and guidelines.<br />Strong communication and problem-solving skills.<br />System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.<br />System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.<br />Ref: #558-Scientific