Bilingual Customer Service Representative - Chinese/Mandarin

Repost Job Date:<br /><br />5/21/2026 11:16:11 AM<br /><br />Location:<br /><br />NEW YORK, NY, 10013<br /><br />Salary:<br /><br />$60000.0 - $70000.0/year<br /><br />Experience:<br /><br />0 Year(s)<br /><br />Position Overview<br />Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Mandarin) Customer Service Representative - State Farm Agent Team Member. Insurance experience not required; we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value‑based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.<br /><br />Responsibilities<br /><br />Establish customer relationships and follow up with customers, as needed<br /><br />Provide prompt, accurate, and friendly customer service; respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification<br /><br />Use a customer‑focused, needs‑based review process to educate customers about insurance options<br /><br />Maintain a strong work ethic with a total commitment to success each and every day<br /><br />Benefits<br /><br />Health Insurance allowance (after 3‑month waiting period)<br /><br />401k with employee match (after waiting period)<br /><br />Paid Time Off (vacation and personal/sick days)<br /><br />Growth potential/Opportunity for advancement within the office<br /><br />Qualifications<br /><br />Excellent interpersonal skills<br /><br />Excellent communication skills—written, verbal, and listening<br /><br />People‑oriented<br /><br />Organizational skills<br /><br />Self‑motivated<br /><br />Detail oriented<br /><br />Proactive in problem solving<br /><br />Dedicated to customer service<br /><br />Able to learn computer functions<br /><br />Pride in getting work done accurately and timely<br /><br />Ability to work in a team environment<br /><br />Ability to multi‑task<br /><br />Provide timely and thorough activity reports to the agent<br /><br />Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education<br /><br />This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.<br /><br />We are an equal‑opportunity employer.<br /><br />#J-18808-Ljbffr