Customer Service Representative

We are accepting applications for the following position:<br /><br />Customer Service Representative 1 (10072)<br />Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well‑being of all DeKalb County residents.<br /><br />Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.<br /><br />LOCATION: North Health Center<br /><br />DIVISION/DEPARTMENT: Clinical Services<br /><br />SALARY INFORMATION: $35,007.80 Annually / Pay Grade F / Job Code GST120<br /><br />Exceptional Benefits Include<br /><br />13 Paid Holidays<br /><br />3 Weeks Annual Leave<br /><br />3 Weeks Sick Leave GST<br /><br />Flexible Schedules within our core working hours of M-F 8:15am-5pm<br /><br />Pension Plan<br /><br />Employer 401K Match<br /><br />Payroll Deductible Health Benefits<br /><br />Payroll Deductible Flex Benefits<br /><br />Flexible Spending Accounts<br /><br />Worksite Wellness<br /><br />Diverse Workforce<br /><br />Opportunities for Growth<br /><br />Hybrid teleworking option for eligible positions after probation<br /><br />Responsibilities<br />Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.<br /><br />Qualifications<br />High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.<br /><br />Preferred Qualifications<br />In addition to the minimum qualifications, preference will be given to applicants with prior experience in Public Health setting, ability to troubleshoot payments, proficient use of the Patient care management system-insight, Fee collection, Cash draw close out and Cash draw reports.<br /><br />Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.<br /><br />DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.<br /><br />#J-18808-Ljbffr