Customer Service Representative

About the Role<br />The Claros Travel<br /><br />is seeking a Customer Service Representative (Remote)<br /><br />to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.<br /><br />This position is ideal for someone who is<br /><br />detail-oriented, service-driven, and passionate about travel , hospitality, and delivering exceptional customer experiences.<br /><br />Key Responsibilities<br /><br />Respond promptly and professionally to client inquiries via<br /><br />phone, email, and messaging platforms<br /><br />Assist clients with<br /><br />luxury and leisure travel bookings , including changes, cancellations, and special requests<br /><br />Provide accurate and timely information regarding<br /><br />destinations, travel requirements, and agency policies<br /><br />Coordinate reservation details and confirm itineraries to ensure<br /><br />accuracy and client satisfaction<br /><br />Proactively follow up with clients<br /><br />before and after their trips<br /><br />to ensure a positive travel experience<br /><br />Address client questions or concerns with<br /><br />empathy, professionalism, and a solutions-focused approach<br /><br />Maintain accurate records and update<br /><br />internal systems and booking platforms<br /><br />as required<br /><br />Qualifications &amp; Skills<br /><br />Excellent<br /><br />verbal and written communication skills<br /><br />Previous<br /><br />customer service experience<br /><br />(travel, hospitality, or service-related experience preferred)<br /><br />Strong<br /><br />organizational skills and attention to detail<br /><br />Comfortable using<br /><br />technology, booking systems, and digital communication tools<br /><br />Reliable, proactive, and able to<br /><br />manage multiple client requests efficiently li&gt;<br /><br />Genuine interest in travel and helping clients plan<br /><br />memorable experiences<br /><br />What We Offer<br /><br />100% remote work environment<br /><br />Flexible scheduling options<br /><br />Opportunities for<br /><br />professional growth within the company<br /><br />Access to<br /><br />travel perks and industry-related discounts<br /><br />Supportive team culture with<br /><br />ongoing training and development<br /><br />#J-18808-Ljbffr