Dispatcher/Customer Service Representative

Driver Leader - Ellenwood, GA<br />ELLENWOOD USX TERMINAL<br /><br />Monday - Friday 7:00 AM - 5:00 PM or 8:00 AM - 6:00 PM<br /><br />Position open to remote: No<br /><br />Grade: ES11<br /><br />Compensation Range: $47,300 - $60,000<br /><br />The Driver Leader executes on U.S. Xpress’ initiatives daily with an obsession around driver satisfaction and customer focus. The Driver Leader is flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.<br /><br />Position Functions<br /><br />Supervise driver performance according to company policies, DOT regulations, and all federal and local rules.<br /><br />Directly supervise multiple drivers at any given time.<br /><br />Ensure driver satisfaction over the road.<br /><br />Make recommendations for performance documentation to include promotions and/or terminations.<br /><br />Address issues and disputes for drivers.<br /><br />Promote safe operations.<br /><br />Manage driver capacity by maintaining seated truck count and accurate driver PTAs.<br /><br />Ensure drivers and equipment are performing to provide on-time service.<br /><br />Manage company performance objectives with drivers and monitor that performance.<br /><br />Monitor and manage KPIs around P&amp;L, Safety, Fuel Management, and Utility.<br /><br />Ensure on-time service is met, addressing service issues in a timely manner and coordinating with USX Customer Service when applicable.<br /><br />Communicate service deviations to Customer Service in a timely manner.<br /><br />Collaborate cross-functionally to support culture and live out our mission and core values.<br /><br />Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.<br /><br />Collaborate in-person with all levels of the organization to harness collective intelligence.<br /><br />Attend in-person meetings and trainings on recent developments, goals, and objectives, offering input and advice.<br /><br />Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.<br /><br />Education<br /><br />High school diploma or GED equivalent required.<br /><br />Bachelor’s degree or equivalent years of experience required.<br /><br />Equivalent years of experience are defined as one year of professional experience for each year of college requested.<br /><br />Experience<br /><br />2+ years of experience in a driver or customer-facing role.<br /><br />Transportation, logistics, and/or tech industry experience is a plus.<br /><br />Skills &amp; Abilities<br /><br />Proficient with Microsoft Office Suite.<br /><br />Adept at assessing organizational dynamics and managing change.<br /><br />Works quickly and efficiently; able to test solutions, learn, and iterate quickly.<br /><br />Proactive and pragmatic problem solver.<br /><br />Communicates effectively across multiple mediums.<br /><br />Licenses &amp; Certifications<br />N/A<br /><br />Supervisory Responsibility<br />30 – 50 drivers<br /><br />Work Environment<br />This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.<br /><br />Physical Requirements<br />While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform activities such as viewing a computer, expansive reading, or preparing and analyzing data, reports, and figures.<br /><br />EEO Employer<br />The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.<br /><br />Benefits<br /><br />Medical, Dental, and Vision<br /><br />Basic/Supplemental Life<br /><br />Accidental Death/Dismemberment<br /><br />Health Savings Accounts<br /><br />Flexible Savings Accounts<br /><br />Company Paid Holidays<br /><br />Paid Time Off<br /><br />401k with Employer Matching Contribution<br /><br />Employee Stock Purchase Plan<br /><br />Paid Parental Leave<br /><br />Short Term Incentive Program<br /><br />Employee Assistance Program<br /><br />Pet Insurance<br /><br />Additional Information<br />This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. This role will remain open until it has been filled.<br /><br />#J-18808-Ljbffr